TechOps Architect

We're looking for a knowledgeable and experienced Tech Ops Architect to help shape how we support people across the business - someone who can lead with clarity, build with empathy, and bring a mix of technical depth and sound judgment. There's loads to get stuck into, from identity management and scripting to device management and scalable tooling, areas where most of our work sits and where we need thoughtful, sustainable solutions.

You'll play an important role in shaping how we work: setting direction without over complicating things, supporting the team with care, and balancing technical curiosity with a down‑to‑earth mindset. We're after someone who can spot where things could be better, help others grow, and make improvements that stick. If you're excited about solving meaningful problems and shaping how Tech Ops supports a growing, people‑first business - we'd love to chat.

• Define what good looks like for a small and lean Tech Ops team.
• Tackle some of the toughest technical issues as we scale to tens of thousands of people.
• Make wide‑scale strategic technical decisions across the whole Octopus Energy Group, globally.
• Design, build and continually improve processes, automations and systems that will improve user experience, remove inefficiencies, allow us to scale quickly and keep our team small.
• Mentor the wider Tech Ops team, providing support and guidance for any technical project they may be working on (this role will not involve directly managing people).
• Support the rest of the team in providing delightful day‑to‑day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems.
• Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience.
• Managing supplier relationships and the procurement process for SaaS and hardware.
• Lead and manage complex technical projects with multiple stakeholders from around the business.

• Rollout of, and migration to, a new identity provider mac OS and Windows MDM migration
• Rollout of a new device trust and posture compliance solution
• The replacement of insecure factors like SMS with phishing‑resistant factors
• Office fit‑outs, including tech like network infrastructure, AV and access control SaaS migrations for acquisitions, including Microsoft 365 to Google Workspace

Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus – what's more important to us is finding the right Octo Fit!

Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co‑owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg, has recorded a podcast about our culture and how we empower our people.

• Experience leading on a range of technical projects across various technologies and platforms.
• Experience with scripting, using APIs and automating mundane, error‑prone repetitive tasks.
• To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time.
• Experience working with multiple teams and managing multiple stakeholders.
• Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices.
• Understanding at the API level of Mobile Device Management systems and principles.
• Experience with modern Identity & Access Management systems, including Okta, Microsoft Entra, Jump Cloud, Ping Identity.
• Experience administering and troubleshooting Single Sign‑On (SSO) technologies such as OAuth,…