SC-Cleared Technical Writer; EUC​/Zero Trust

We're supporting a UK public sector technology programme and are looking for an SC‑cleared Technical Writer to deliver high‑quality documentation across End User Computing (EUC) and Zero Trust security services. This is a hands‑on delivery role focused on producing clear, structured, and maintainable documentation for both internal technical teams and external stakeholders.

• Create and maintain:
  • Service documentation
  • SOPs/runbooks
  • Knowledge base articles
• Document operational processes including:
  • User onboarding and off‑boarding
  • Device life cycle management
  • Access, authentication and identity flows
  • Troubleshooting and escalation paths
• Produce and manage:
  • Internal technical documentation
  • Customer‑facing documentation (with appropriate redaction)
• Establish and apply documentation standards:
  • Templates, structure, version control, review cadence
• Work closely with engineering, security, identity and service teams to capture and maintain accurate content
• Publish documentation via Confluence (internal) and SharePoint Online (external)

You’ll be documenting services and processes around:

• Zero Trust access models (e.g., Zscaler)
• Identity and access management (e.g., Okta, Microsoft Entra)
• Endpoint management (Workspace ONE/Omnissa, Jamf Pro)
• Microsoft 365 with E5 security capabilities
• Windows, macOS, iOS and Android estates

Hands‑on engineering experience is not required, but you must be comfortable understanding and documenting technical concepts accurately.

• Proven technical writing experience within IT environments (EUC, IAM, security, cloud or infrastructure)
• Strong ability to translate complex technical concepts for different audiences
• Hands‑on experience with Confluence
• Experience publishing content to SharePoint Online (or equivalent)
• Comfortable producing diagrams (Visio, Lucidchart, draw.io)
• Active SC clearance, transferable and valid
• Able to work autonomously and deliver documentation to agreed standards and timelines

• Familiarity with Zscaler, Okta, Microsoft Entra, Workspace ONE, Jamf or Microsoft 365 security concepts
• Experience documenting ITIL‑aligned services or service management processes