Application Support Engineer; to Saturday Shift

The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages.

Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escape and resolve technical support incidents.

• Analysis of Application Systems in order to prevent incidents from reoccurring
• Expand knowledge base of operating procedures/runbooks for supported applications
• Collaborate within the team to resolve application alerts and elevate as needed
• Gather requested documentation in support of ongoing audit requests
• Execute assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
• Ensure automation produces expected results within stated thresholds
• Monitor dashboard to provide better visibility into potential issues and future outages
• Analyze proposed application design and provide feedback on potential gaps to business requirements
• Execute renewals/service account password changes as scheduled, resolve production defects and handle minor enhancements as needed
• Align risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately
• Understanding of different technologies and applications
  • Database:
    Oracle, MS SQL, DB2, Snowflake
  • Middleware:
    Web Sphere Application Server, Web Sphere MQ, Java, JRE
  • Other: MQ, CA View (Autosys), Service Now, Jira, Splunk, Grafana, Dynatrace, OCP, IIB
  • Cloud Computing: AWS, Cloud Watch, Cloud Formation, Azure, Google Cloud
  • Programming & scripting:
    Perl, Python, Chef, Puppet, Linux, Windows scripts or system solutions
• General knowledge of industry principles and new technologies like cloud computing, virtualization, etc.

• Bachelor's degree preferred or equivalent experience
• Minimum of 4 years of related experience
• Fosters a culture where honesty and transparency are expected.
• Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.
• Collaborates well within and across teams.
• Communicates openly with team members and others.
• Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance. With over 50 years of experience, DTCC is the premier post‑trade market infrastructure for the global financial services industry.

From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem.

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well‑being benefits
• Pension
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee)

This Role will be a Tuesday‑Saturday Shift.