Senior End User Computing Engineer

Senior End User Computing Engineer - Contract

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We are seeking an experienced Senior End User Computing (EUC) Engineer to support and enhance a modern, enterprise-scale EUC environment within a global organisation. This role will focus on maintaining, optimising, and evolving modern desktop platforms, ensuring secure, scalable, and high-performing end-user services.

• Support the development and execution of the End User Computing strategy and roadmap.
• Contribute to operational planning to ensure delivery of business objectives.
• Provide technical input into platform improvements and service optimisation initiatives.

Contribute to the delivery of a Modern Desktop Management strategy aligned to a growing, global business.

• Provide 3rd line support and technical engineering across client infrastructure, including:
  • Physical endpoints (laptops/desktops)
  • Virtual Desktop Infrastructure (pooled and persistent VDIs)
  • Desktop as a Service (W365 / Azure Virtual Desktop)
• Patch management
• Group Policy management
• Manage and optimise Intune services including:
  • Endpoint Privilege Management (EPM)
  • WUFB
  • Patch My PC
• Support and engineer Citrix Virtual Desktop environments (on-prem, cloud-hosted, Citrix Cloud).
• Contribute to Windows 365 build and migration activities.
• Support migration to Azure AD Joined (AADJ) / Intune-managed platforms.
• Perform application packaging and deployment (Intune, App-V, SCCM or similar).
• Manage profile virtualisation and personalisation solutions.
• Ensure availability, resilience, and performance of the EUC estate, including DR and backup validation.
• Participate in service transition activities ensuring solutions are viable and supportable.
• Proactively monitor services and conduct root cause analysis to minimise disruption.
• Identify automation opportunities and drive operational efficiencies.
• Contribute to image development, patch deployment, and security compliance.
• Maintain accurate technical documentation including designs, procedures, and knowledge articles.
• Follow ITIL-aligned change, incident, and problem management processes.
• Support continuous improvement initiatives across processes, cost efficiencies, and service quality.
• Build strong working relationships with internal stakeholders and cross-functional IT teams.
• Promote a service-oriented culture with consistent delivery against SLAs.
• Provide high-quality technical advice to support informed decision-making.
• Stay aligned with industry trends and emerging EUC technologies.

• Expert knowledge of Windows 10 & 11 enterprise desktop delivery.
• Extensive hands‑on experience with Microsoft Intune & Autopilot.
• Strong experience managing Microsoft 365 and Modern Workplace environments.
• Deep understanding of:
  • Active Directory
  • Conditional Access
  • MFA
  • Privileged Identity Management (PIM)
• Experience with Citrix Virtual Desktops (on-prem and cloud).
• Experience with Windows 365 or Azure Virtual Desktop (preferred).
• Strong knowledge of patch management methodologies (WUFB, Patch My PC).
• Application packaging and deployment expertise.
• Scripting and automation experience (Power Shell preferred).

• Experience supporting Microsoft workplace environments within large (1000+ user) global organisations.
• Experience working in complex, fast-moving enterprise IT environments.
• Background in regulated environments (Financial Services experience desirable).
• Experience contributing to disaster recovery planning and testing.

• Degree (or equivalent experience) in Computer Science, Information Systems, or related discipline.
• Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

• Contract Type:
  Temporary Interim Management
• Specialism:
  Technology & Digital
• Focus:
  Infrastructure
• Industry: Banking
• Salary: £500 - £800 per day
• Workplace Type:
  Hybrid
• Experience Level: Senior Management
• Location:
  
  City of London

Job Reference: 4I9X32-D2960AC6

Date posted: 12 February 2026

Consultant:
Charlie Douds