On-site Audio-Visual Engineer

Behaving as an ambassador for the AV Department at all times, including the technical setup, operation, and repair of equipment used to enhance collaborative meetings and live events.

• The on‑site AV Engineer will prepare meeting rooms for presentations, Video and Audio conferencing, and collaboration.
• Supporting a wide variety of AV software and hardware.
• Comprehensive ability to troubleshoot a wide range of technology incidents and problems.
• Using Service Desk software to effectively manage all support and service requests.
• Taking complete ownership of and resolving all notified support and service issues, promptly, courteously, and professionally to agreed service levels (SLAs).
• Keeping end‑users fully informed during and at resolution, leaving them assured that they are receiving the best attention.
• Maintaining training and support function documentation.
• Effectively communicating with internal customers with respect to support issues.
• Maintaining an accurate inventory of all AV hardware, firmware, software, and configurations.
• Contributing to the specification and procurement of new hardware and software.
• Monitoring and optimising AV system performance.
• Assist in office relocations.
• Leaving the support function in such a state that it could easily be picked up by colleagues during an absence.

Admin 10%

• Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management).
• Monitor performance through the scorecard.
• Monthly meetings with on‑site primary contact.
• Reporting ticket management.

• Previous AV support experience in a concierge service.
• Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management.
• Must be smart and confident in their appearance.
• Should have proven abilities within the AV industry and/or corporate environment for over 5 years.
• Excellent communication and customer service skills.
• Enthusiastic and organised.
• Ability to work under pressure.
• Good knowledge OF Crestron, AMX, and RTI.
• Knowledge of Lutron lighting control, Polycom, and MS Teams.
• A firm understanding of networking protocols, RS232, and RS485.
• Good understanding of VOIP telephony and SIP.
• Good understanding of video collaboration and audio conferencing.

• Avixa CTS
• Crestron P101
• Extron School of AV
• Cisco CCNA