Senior Consultant- Service Architect

Overview

Join to apply for the Senior Consultant
- Service Now role at Capgemini Invent
.

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

• Support development of large clients’ Service Now target architectures and roadmaps
• Create domain architectures as part of the wider enterprise transformation roadmap

• Define the architecture, design, and implementation of Service Now solutions, ensuring alignment with business needs and strategy
• Have experience in areas such as Service Now ITSM, ITOM, ITBM, and other modules, guiding integration and automation strategies, as well as across business architecture and operating model design supported by Service Now
• Advise clients on industry and Service Now best practices across products and platform and when to adopt or adapt based on the unique circumstances of this client
• Support the project team, directing other lead developers and business process consultants and project managers on best practices for implementation
• Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules
• Design MID server architecture and configure to support applications such as Discovery, Orchestration, Service Mapping, Event Management, Operational Intelligence and Cloud Management
• Contribute to customers’ business strategies, identifying the best combinations of business and technology solutions to leverage the differentiating benefits of Service Now applications
• Champion emerging product and platform features such as NOW Experience, UI Builder, Now Assist, GenAI, encouraging changes to target operating model and strategy as required

• As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:
• Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events
• Internal contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development
• Learning & development – Training to support your career development and the skills demand within the company, certifications etc.

• Experience of architecting Service Now solutions across multiple Service Management operating model domains achieving quality, efficiency, productivity and resilience benefits through automation, standardisation and customer experience focus
• Service Now Certified System Administrator or Service Now Certified Implementation Specialist certification
• Experience with business process modelling tools and frameworks (e.g. BPMN and UML)
• Agile, ITIL, or project management frameworks
• Experience in multi-cloud environments and integration strategies
• Familiarity with scripting languages for custom development within Service Now

Our Digital Architects are the architects of positive futures and are at the heart of driving better business outcomes with and for our clients. As part of shaping this future, we use talented Architects to deliver leading-edge digital solutions for our clients, combining a clear understanding of business value and a consultative approach to make the difference.

Working with leading architects, technology consultants and business sector experts, you will be at the heart of delivering profitable outcomes in business- and technology-oriented environments, helping a broad range of private- and public-sector clients to achieve their strategic goals. Our Service Now Architects are part of Digital Architecture…