Digital Markets CRM - Product Manager - Vice President

Overview

As a Vice President in Digital Markets, you will be at the forefront of shaping the CRM Platform that underpins our Markets business. In this role, you will define and deliver the essential building blocks of our CRM solution, ensuring it is purpose‑built to support the complex workflows and dynamic requirements of digital market sales. You will collaborate closely with sales, trading, technology, and operations teams to capture business requirements and translate them into scalable CRM features.

• Develop and refine CRM workflows for lead generation, sales pipeline management, client onboarding, and post‑trade support, tailored to the unique needs of digital market sales teams.
• Ensure the CRM platform empowers sales teams with real‑time data, actionable insights, and automated processes to maximize efficiency and client impact.
• Architect seamless integration between CRM and other digital platforms, such as trading systems, analytics tools, and client portals, to provide a holistic view of client interactions and sales activities.
• Champion intuitive, user‑centric design that simplifies complex sales processes and enhances productivity for front‑office teams.
• Establish feedback loops with users to identify pain points, prioritize enhancements, and drive ongoing optimization of CRM workflows.
• Incorporate AI, machine learning, and automation to streamline repetitive tasks, surface opportunities, and deliver predictive insights that support proactive sales strategies.

• Minimum 5 years of experience in Product Management, with a strong track record of delivering successful products.
• In‑depth understanding of the Markets business.
• Strong technical abilities, with experience in defining and delivering core platform components.
• Proven ability to manage complex projects and deliver results in a fast‑paced environment.
• Excellent communication and collaboration skills, with the ability to work effectively with cross‑functional teams.
• Strategic thinker with a customer‑centric approach to product development.

• Experience in CRM systems.
• Familiarity with AI/LLM frameworks and mobile product development.