CRM Manager

CRM & Lifecycle Manager

Up to £65,000
London - 3 days per week in the office
Contemporary Art E-commerce Scale-Up

CRM is being underutilised here. And that's the opportunity.

This profitable, scaling art e-commerce brand has strong acquisition, sharp creative and real product demand. Now they're focused on turning retention into a serious, structured growth channel.

They're hiring a CRM & Lifecycle Manager to strengthen the current strategy and implement best-in-class fundamentals - while staying hands-on in execution.

This isn't a role where you'll just "press send." And it's not so senior that you're removed from the platform.

They want someone who can think commercially about lifecycle, segmentation and repeat revenue - but is equally comfortable building campaigns, optimising flows and analysing performance.

• Email & SMS campaigns across launches, drops and key trading moments
• Automated lifecycle journeys to improve repeat purchase and LTV
• Segmentation strategy and targeted customer communications
• Structured A/B testing across campaigns and flows
• Revenue reporting and performance optimisation
• CRM hygiene, list health and on-site sign-up journeys

They will consider candidates who have used Klaviyo or Ometria at any point in their career.

• ✔ Commercial mindset - focused on revenue contribution
• ✔ Comfortable working to a trading calendar and deadlines
• ✔ Confident collaborating with paid, growth and merchandising teams
• ✔ Strong attention to detail with the ability to move quickly
• ✔ Senior enough to shape the roadmap, hands-on enough to execute it

Salary up to £65,000.
3 days per week in the London office.
Genuine opportunity to improve foundations and build a high-performing CRM engine in a growing scale-up.

If you're ready to take ownership of CRM and drive measurable repeat revenue
- apply now
.

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