IT Support Engineer

Role Overview

Join our dedicated IT team at King Edward VII's Hospital and play a vital role in supporting exceptional patient care. As a 1st Line IT Support Engineer, you will be the first point of contact for all technical enquiries, helping clinical and non-clinical staff stay connected, productive, and focused on delivering outstanding healthcare. From troubleshooting devices and resolving login issues to setting up new users and supporting essential Microsoft 365 applications, you'll ensure staff receive timely, high-quality assistance when they need it most.,

• Act as the first point of contact for IT issues, delivering fast, friendly front-line support across clinical and non-clinical areas.
• Log, triage, and resolve incidents efficiently, escalating when needed.
• Troubleshoot devices, printers, telephony, and Microsoft 365 applications.
• Support user access needs including logins, MFA, and account setup.
• Assist with hardware deployment, basic network checks, and IT housekeeping.
• Provide clear communication and excellent customer service at all times.
  Strong knowledge of Windows 11, desktop support, and Microsoft 365.
• Confident troubleshooting hardware, peripherals, and common user issues.
• Basic understanding of networking (TCP/IP, DHCP, DNS, Wi‑Fi).
• Excellent communication and customer-service skills.
• Calm, patient, and professional under pressure.
• Accurate ticket logging and strong attention to detail.
• Proactive, team-focused, and eager to learn new technical skills.
• Reliable, flexible, and committed to high-quality service delivery.
  At King Edward VII's Hospital, we want to reward our staff for the amazing job that they do.

As part of the team, you will have access to a range of benefits for your work and home life. We offer a variety of benefits that take into consideration how you commute to work, your health and well-being, as well as during your employment with us; looking after your meals, accommodation and recognising your service and any staff referrals you make to the Hospital.

Take a look at the full range of benefits on offer when working here:

• Free restaurant quality food whilst on duty
• Annual leave entitlement of 35 days inclusive of bank holidays increasing with length of service
• In-house training for all staff
• Company pension scheme
• Interest free travel loan
• £700 Referral scheme
• Private healthcare
• Bicycle Loan Scheme
• Retailer discounts
• Employee Assistance Programme

Part of a Globally Trusted Healthcare Group When you join King Edward VII, you also become part of Bupa - a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well-established systems that help you grow, develop and deliver exceptional care.

Our size gives us strength, while our purpose keeps us personal. We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to "Be you at Bupa", and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role.

We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.