Service Transition Project Manager

We pledge "to prove IT can make a real difference to our customers' businesses." We work hard to understand what our customers need from their technology solutions - and then we deliver. As an award-winning company implementing and supporting Oracle, Microsoft and AWS technologies, we hire great people, think big, and provide world-class service. As part of our ongoing evolution, we continue to define, embed and mature our Service Design, Service Transition and Project Delivery practices.

This role sits within our central team of Service Project Managers who drive excellence across transition, delivery and operational readiness. We are seeking a highly skilled and dynamic Service Transition & Project Manager to lead the seamless delivery of IT projects and transition activities from implementation through to operational handover. You will work across service transition, project governance, change management and continuous improvement, ensuring services are delivered, transitioned and supported effectively as organisational and customer needs grow.

You will support customer teams across multiple functions, managing transition and project delivery activities, ensuring readiness, governance and smooth introduction into Managed Services.

• Lead end-to-end delivery of projects using recognised PM methodologies (Waterfall, Agile, hybrid).
• Establish and manage project scope, timelines, milestones, RAID logs, dependencies, budgets, and resource plans.
• Produce and maintain all core project documentation, governance packs, and status reporting.
• Ensure compliance with organisational PMO standards, delivery models, and quality controls.
• Drive decision making, managing change requests, impacts, baselines and governance checkpoints.
• Own the planning and execution of service transition activities for new or changed services.
• Define service readiness criteria, acceptance requirements, support models, and operational documentation.
• Ensure operational teams (Service Desk, Support, SDMs, SMEs) are ready, trained, equipped and fully briefed for go‑live.
• Act as the primary point of contact for project and transition matters across customer, internal teams, and third‑party suppliers.
• Build trusted relationships across technical, operational and business stakeholders.
• Manage escalations calmly, ensuring minimal impact to delivery and customer satisfaction.
• Contribute to bids, RFPs and proposals with transition and project delivery effort, assumptions, scope and risk inputs.
• Define transition plans, costing estimates, delivery approaches and governance recommendations during pre‑sales.
• Capture, document and drive lessons learned, ensuring improvements feed into future projects and standardised templates.

• Minimum 8‑10yrs years' experience in service transition, project delivery, change management, or similar roles within IT service environments.
• Strong experience delivering IT projects within complex, multi‑supplier and fast‑moving environments.
• Excellent command of risk, issue, dependency and change management processes.
• Skilled in building effective relationships with third‑party suppliers and key internal stakeholders.
• Confident leading cross‑functional teams without direct line authority.
• Strong problem‑solver with the adaptability to navigate changing priorities and evolving situations.
• Self‑starter with excellent organisation and workload management skills.
• Solid understanding of ITIL principles, service transition practices and project management frameworks (ITIL and PMP/PRINCE2 certifications).
• Able to travel to the office and other sites when required, including occasional customer visits.

Version 1 has celebrated over 29 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital‑First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, Out Systems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

• UK & Ireland's premier AWS, Microsoft…