Production Analyst, DevOps

Join us as a Production Analyst, Dev Ops

• This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure
• We’ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain
• Hone your existing analytical skills and advance your career in this exciting, fast paced role

As a Production Analyst, Dev Ops, you’ll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. We’ll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards.

It’s a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You’ll also work with feature teams to understand the upcoming changes and prevent potential issues occurring.

Your role will also involve:

• Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur
• Regularly attending the feature teams’ refinement and planning sessions
• Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback
• Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery

We're looking for someone with experience of providing reliable support for enterprise platforms. You'll be keen to learn and able to carry out detailed analysis, as well as providing support, and planning implementation work to minimise customer impact.

Additionally, you'll come with significant experience in Application and Production support along with knowledge and proficiency of AWS infrastructure and services such as EC2, S3, RDS, Dynamo

DB, Athena, Kafka, Kubernetes, VPC, Cloud Watch and ACM. It would be hugely beneficial if you had ITIL Certification.

We’re also looking for:

• In-depth experience with incident management, problem management, change management and application support
• Experience of investigating logs, detecting patterns and identifying root cause, using tools such as Splunk, Cloud Watch Insights, database querying and logfile analysis
• The ability to communicate complex technical concepts clearly to peers and management level colleagues, along with experience of presenting
• Experience with customer communications journeys such as digital message delivery via sms, push or email