Account Manager

Account Manager IT Managed Services (MSP)

Location: UK (Hybrid working available)

Industry: Managed IT Services / Technology

Salary: £50,000 + £30,000 OTE

An award-winning Managed Service Provider (MSP) is looking for an Account Manager to join its growing client success team. Supporting a portfolio of established clients, you will act as a trusted advisor, ensuring strong relationships, high service satisfaction, and identifying opportunities for growth.

This role is ideal for someone with B2B account management experience
, ideally within the IT or MSP sector
, who enjoys working closely with clients and helping them maximise the value of their technology solutions.

• Build and maintain strong relationships with key client stakeholders
• Act as the primary point of contact and advocate for client needs
• Understand client requirements and recommend appropriate IT solutions
• Manage contract renewals and protect recurring revenue streams
• Identify cross-sell and upsell opportunities across the service portfolio
• Conduct regular client reviews and strategic account planning
• Work closely with internal technical and delivery teams to ensure excellent service delivery
• Support clients with cyber security best practices including Cyber Essentials guidance
• Collaborate with marketing and internal teams on client communications and updates

• Experience in B2B Account Management or Client Services
• Ideally experience working in an IT Managed Service Provider (MSP) environment
• Strong communication and relationship-building skills
• Commercially aware with confidence discussing pricing and contracts
• Ability to manage multiple client relationships and priorities
• Proactive and client-focused with a strong customer service mindset
• Familiarity with IT services, infrastructure, or managed support environments

• Opportunity to join a growing MSP with ambitious expansion plans
• Work with a wide range of clients across different industries
• Supportive team environment with strong collaboration across departments
• Ongoing training and development opportunities
• Clear progression within a growing technology services business

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com.

SER-IN