Head of Risk and Resiliency Utility Product Management

Role

Summary:

The Head of Risk and Resilience Utility Product Manager leads the vision, strategy, and delivery of enterprise-wide resilience services that enable the organisation to meet regulatory obligations while driving real business value. This role applies strong product thinking to complex risk domains, translating regulatory and control requirements into scalable, customer‑centric platforms that are trusted by both the business and risk functions.

Operating across Operational Resilience, Third‑Party Due Diligence, and customer‑facing assurance, the role balances regulatory defensibility, usability, and transparency to strengthen customer trust and organisational resilience. As a senior leader, the role builds and inspires high‑performing, globally distributed teams while influencing key stakeholders, executives, and regulators through clear communication and data‑driven decision‑making. The role also acts as a change leader, driving adoption of modern risk capabilities and retiring legacy, manual processes to improve efficiency, confidence, and outcomes at scale.

• Demonstrates strong product thinking, framing regulatory and risk obligations as customer‑centric problems to solve rather than compliance checklists
• Builds trusted partnerships across 1st line, 2nd line risk, compliance, technology, and operations, influencing without formal authority
• Balances regulatory defensibility with usability, delivering solutions that are adopted by the business and trusted by risk functions
• Translates complex risk and regulatory requirements into clear product vision, roadmap, and delivery priorities
• Uses data and outcomes to prioritise work and demonstrate the value of risk services to the wider organisation
• Shows strong execution discipline, delivering incrementally while managing dependencies and regulatory deadlines
• Acts as a change leader, driving adoption of new risk capabilities and retiring legacy or manual processes
• Communicates clearly and confidently with senior stakeholders, including risk leadership and auditors
• Is comfortable operating in ambiguity and navigating evolving regulatory expectations

Functional Knowledge

• Experience delivering internal platforms or services in regulated financial services environments
• Practical understanding of Operational Resilience concepts, including important business services, impact tolerances, dependency mapping, and scenario testing
• Knowledge of Third‑Party Due Diligence practices, including supplier risk segmentation, lifecycle management, and ongoing monitoring
• Knowledge of customer‑facing due diligence and assurance practices that enable customers to assess our risk and control environment efficiently, balancing transparency, regulatory defensibility, and commercial sensitivity and enabling customer trust
• Ability to define and measure meaningful non‑revenue product metrics (e.g. time to onboard, control effectiveness, adoption, reliability)
• Strong technical fluency, with experience working closely with engineering, data, and architecture teams
• Experience integrating risk services into broader business workflows and change processes
• Understanding of governance, evidence, and audit requirements

Leadership Skills

• Demonstrated ability to lead and inspire cross‑functional teams, fostering a collaborative and innovative work environment
• Energy and pace to drive highly effective stakeholder management across a globally distributed team
• Be a talent magnet. Continue to grow high performing diverse teams, while adding key capabilities by attracting best in class talent who can support the growing needs of the organization and client community
• Ability to provide regular updates to stakeholders and board of directors on critical initiatives and interact frequently with key leaders as well as various regulatory bodies
• Experience of driving at pace, globally disbursed / matrixed teams to successfully achieve business line goals and objectives
• Enterprise leadership to drive consensus and influence while operating in an agile manner to oversee a vast portfolio of responsibilities
• Experience building, empowering, and inspiring high‑performing teams…