Principal Disaster Recovery Operations & Engineering Lead

About Ekco

🚀 Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider. IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

☁️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

🌍 Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:

• On It
  :
  We take ownership, follow through, and get things done.
• All In
  :
  We collaborate, support each other, and commit fully to shared goals.
• Connected
  :
  We build trusted relationships with colleagues, clients, and partners.
• Hungry to Grow
  :
  We stay curious, keep learning, and push ourselves to the next level.

🏠If these values resonate with you, you’ll feel right at home here.

As the Head of DRaaS Operations & Engineering, you will be the primary custodian and visionary for Ekco’s Disaster Recovery as a Service (DRaaS) offering. This is a high-impact leadership role designed for an individual who can bridge the gap between complex technical architecture and strategic service excellence.

Your mission is to take our existing BDR capabilities and evolve them into a best-in-class, globally recognized service. You will own the service lifecycle from maturing the technical roadmap and automation strategies to leading high-stakes failover executions and technical pre-sales for our largest global clients.

• Service Maturation
  :
  Move the DRaaS offering from reactive support to a proactive, automated, and orchestrated service model.
• Technical Roadmap
  :
  Identify and integrate emerging technologies (AI-driven recovery, automated testing) to ensure Ekco remains the market leader.
• Brand Authority
  :
  Act as the  Face of DRaaS  for Ekco, participating in RFPs and high-level service reviews to instill absolute confidence in our customers.
• Operational Excellence
  :
  Standardize global playbooks, ensuring that a recovery in the UK is as seamless and identical as one in the Netherlands or Ireland.

• Define and document detailed solution designs for diverse customer environments, ensuring high availability and data security.
• Mastery of platform technologies including Zerto, Veeam, Cove, and Azure Site Recovery.
• Optimize data replication, redundancy techniques, deduplication, and compression to maximize performance and cost-efficiency.

• Design and maintain a robust, repeatable DR testing framework.
• Lead technical failover tests, tabletop exercises, and full-scale simulations.
• Validate and guarantee Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) for all tiered services.

• Conduct Business Impact Assessments (BIA) to identify critical services and IT dependencies.
• Ensure all recovery testing and documentation align with relevant regulatory and industry standards (ISO 27001, SOC2, etc.).
• Maintain a central DR register and produce executive-level reporting for audit committees.

• Lead the technical response during real-world disaster events, acting as the  Incident Commander  for recovery operations.
• Provide technical mentorship to junior and mid-level engineers, fostering a culture of  Recovery First  thinking.
• Manage end-to-end delivery of complex DR/BC projects, defining scope, milestones, and resource requirements.

• Experience
  : 5+ years of experience in IT Backup and Disaster Recovery, preferably within an MSP or mission-critical enterprise environment.
• Technic…