AV & Telecoms Specialist

AV & Telecoms Specialist

Term: Permanent
Working Hours: Full‑time (rotating shifts)
Department: Information Technology
Location: London

The London office of a global law firm is seeking a proactive and service‑driven AV & Telecoms Specialist to join their IT team. This is a highly visible, client‑facing role that plays a critical part in ensuring seamless audio‑visual and telephony support across the firm. The team is keen to hire someone who demonstrates strong fundamentals, excellent presentation, and the potential to grow within a high‑performance professional services environment.

• Provide end‑to‑end AV support across all conference and meeting rooms.
• Deliver premium, white‑glove support to clients, attorneys and senior leadership.
• Set up, test, monitor and troubleshoot AV systems for meetings, hearings, trials, depositions and firm‑wide events.
• Support and operate Zoom and Microsoft Teams video conferencing.
• Manage displays, microphones, cameras and Cisco/Crestron room control systems.
• Perform routine preventative maintenance and elevate issues where required.

• Provide Level 1 and Level 2 support for the firm's Zoom Phone telephony system.
• Assist with onboarding and offboarding, including handset deployment, configuration and routing.
• Support voicemail setup, call routing and handset troubleshooting.
• Liaise with third‑party service providers for escalations.
• Maintain and update telephony and AV hardware inventory.

• Minimum 2 years' experience in AV, IT and/or telecoms support, ideally within a professional services environment (law‑firm experience advantageous).
• Strong understanding of AV hardware, video conferencing platforms and room control systems.
• Excellent troubleshooting skills with a logical and methodical approach.
• Strong customer‑service orientation with confident, professional client‑facing communication skills.
• Calm, composed and solutions‑focused under pressure.
• Professional appearance, tone and manner.

• Cisco and Crestron
• Zoom Meetings and Zoom Telephony
• Microsoft Teams
• Click Share
• Windows 11 and Microsoft Office 365
• macOS
• Adobe Premiere / Rush
• Event lighting (e.g. Chauvet up lighters, wireless DMX)

• Ability to work rotating shifts (8:00-4:00 or 10:00-6:00).
• Flexibility to provide overtime and occasional weekend support for events or projects.
• Enthusiastic, self‑motivated and able to work independently and as part of a collaborative team.
• Strong desire to learn, develop and progress within a high‑standards environment.