IT Senior Systems Support Engineer

IT Senior Systems Support Engineer

Our Client is a Bank based in the City of London, are looking to recruit an IT Senior Systems Support Engineer ideally with at least 5 to 7 years of experience in IT ideally from within the banking financial industry.

• Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that includes installation, configuration and troubleshooting.
• Manage day to day operational aspects of a project and scope.
• To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank.
• End user computing support for all staff.
• Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times.
• Preserve the Assets of the Bank by implementing Disaster Recovery and backup procedures and ensuring that the standards comply with Group requirements.
• Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions.
• Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support.
• To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness.
• To maintain the AYAYA PABX system and to ensure that the recording system is always up and running at all times.

• CCNP level networking
• Solarwinds – Service Desk Software experience
• Experience of Palo Alto firewalls
• Firemon – Network Security Devices and Policy Management
• Experience of Avaya PABX systems

• Proficient in common operating systems
  • Windows 10, Windows Server 2016 and above
  • Redhat Linux based Operating System
• Software proficiency
  • VMWare v6.7 and above
  • Veeam Backup and Replication
  • Symantec Endpoint Protection
  • Symantec Endpoint Encryption
  • Manage Engine Patch Manager Plus
  • Microsoft Office 365
• Networking (IT)
  • Cisco Switches and Routers
  • Palo Alto Firewalls
  • LAN/WAN Routing
• Hardware
  • Dell Power Edge Servers
  • Dell Power Vault SAN Storage
• Project management
• Data analysis

• Strong interpersonal skills
• Strong written and verbal communication skills (in English)
• Strong stakeholder engagement

Bachelor or Master’s degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing)

The salary for this role is in the range £55K - £65K.