Functional Business Analyst, MS Dynamics 365 CRM
Job in
City Of London, Central London, Greater London, England, UK
Listed on 2026-05-30
Listing for:
3004 Avanade UK Limited Company
Full Time
position Listed on 2026-05-30
Job specializations:
-
IT/Tech
Business Systems/ Tech Analyst, IT Business Analyst, Data Analyst, Systems Analyst
Job Description & How to Apply Below
As a Pre-Sales Solutions Specialist for Dynamics 365 Customer Engagement, you'll be integral to our UK sales team. You'll collaborate with account teams to design and position high-value solutions for finance and/or supply‑chain challenges, turning your technical depth into clear business solutions with tangible value‑driven outcomes.
Key Responsibilities- Business Requirements Gathering:
Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects. - Functional Specification Documentation (FSD):
Write clear and comprehensive Functional Specification Documents to guide development teams. - Dynamics 365 CRM Expertise:
Apply functional knowledge of Microsoft Dynamics 365, particularly in areas such as retail customer leads and service requests. - Cross-Team Interaction:
Work closely with multiple teams, including IT, development, and operations, to ensure alignment and integration of business requirements. - Systems Alignment:
Ensure alignment of specifications from various systems and interfaces, contributing to seamless system integration. - JIRA Triage:
Manage and prioritize JIRA tickets, assigning them to the appropriate teams based on priority and complexity. - Stakeholder Communication:
Facilitate communication between stakeholders to ensure clarity and alignment of project objectives.
- Bachelor’s degree in business administration, Information Systems, or a related field.
- Minimum 3 years of experience in a business analyst role or related position.
- Strong analytical, problem‑solving, and communication skills.
- Ability to work independently and within a team environment.
- Microsoft Dynamics Functional Knowledge:
Proficiency in Microsoft Dynamics 365, particularly in one of the following areas:
Retail Customer Leads, Service Requests, Business Requirements Gathering.
- MSD Environment Knowledge:
Familiarity with the Microsoft Dynamics
365 environment. - Banking
Experience:
Previous experience working in the banking sector.
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