AWS Connect Architect

Job Title: AWS Connect Architect

Location: London, UK (Hybrid - 2 days/week in office)

Job Type: Full-Time / Contract

We are seeking an experienced AWS Connect Architect to lead the design and implementation of enterprise-scale contact center solutions. This role is ideal for a specialist who excels at integrating Amazon Connect with complex enterprise ecosystems (Service Now/Salesforce) using a Dev Ops-first approach.

• Architect & Design: Lead end-to-end architecture for Amazon Connect, including IVR design, intelligent call routing, and contact flow automation.
• Integration: Build seamless integrations between AWS Connect and enterprise platforms like Service Now and Salesforce using AWS Lambda and API Gateway.
• Automation: Implement "Contact Center as Code" using Terraform or Cloud Formation to ensure scalable, repeatable deployments.
• Engineering: Develop microservices-based solutions to enhance contact center functionality and performance monitoring (Cloud Watch).
• Collaboration: Partner with stakeholders to translate business requirements into robust technical roadmaps.

• Amazon Connect: Deep hands-on experience in architecting and deploying AWS Contact Center solutions.
• AWS Ecosystem: Strong proficiency in Lambda, API Gateway, IAM, and Dynamo
  
  DB.
• Service Now Integration: Proven experience implementing and integrating Service Now (ITSM/ITOM) within a contact center environment.
• Dev Ops & CI/CD: Expert knowledge of CI/CD architecture and Infrastructure as Code (specifically Terraform).
• Architecture Patterns: Strong understanding of SOA, Microservices, and Event-Driven architecture.

• Experience with Salesforce Marketing Cloud or Campaign Operations.
• Knowledge of Service Now Event Management and Functional Testing.
• Background in telecom technologies (SIP, VoIP, PSTN).

• AWS IaaS
• CI/CD Architecture
• Performance Monitoring – Cloud Native (AWS Cloud Watch, Azure Cloud Monitor)
• Testing
• SOA and Microservices Based Architecture
• Software Engineering and Design Architecture

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.