IT Service Desk

Overview

IT Support Desk Analyst | London | Insurance Experience Essential. Looking to move beyond a purely reactive service desk role and gain genuine exposure to IT operations, projects, and strategy within a professional insurance environment. We’re working with a high-performing insurance organisation seeking an IT Support Desk Analyst to join a lean, fast-paced IT function. This opportunity goes beyond BAU support — you’ll work closely with the IT Manager and gain hands-on exposure across operations, vendors, and key technology initiatives.

You’ll act as the face of IT across the business, supporting end users while building broader technical and commercial experience in a stakeholder-driven environment.

• First point of contact for all IT support queries across the business
• Troubleshooting across Windows, Microsoft 365, hardware, and network environments
• Managing Active Directory users, permissions, and access
• Supporting meeting room tech, devices, and office infrastructure
• Assisting with IT operations, asset management, and system monitoring
• Partnering with the IT Manager on vendor coordination, reporting & documentation, and IT projects (upgrades, audits, rollouts)

• 1–2 years’ experience in IT support / service desk
• Insurance or financial services experience (essential)
• (comfortable working in regulated, stakeholder-heavy environments)
• Strong communication skills and confidence supporting senior stakeholders
• A proactive mindset with interest in progressing into infrastructure, projects, or wider IT operations

• Exposure beyond BAU into projects and strategic work
• High visibility role within a collaborative, business-facing IT team
• Clear opportunity to accelerate your IT career within insurance
• If you’re looking to step up and broaden your experience within a structured, professional environment — apply now or get in touch for a confidential discussion