Technical Lead, IT​/Tech, Systems Engineer

Description

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one:
Zones – First Choice for Technology Solutions

Zones is a Global Solution Provider of end‑to‑end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Follow Zones, LLC on Twitter @Zones, and Linked In and Facebook.

Serves as the Technical subject matter expert (SME) for AV conference room deployments within a designated region or program. Provides engineering guidance, ensures adherence to Microsoft AV standards, and supports project teams through all phases of deployment—from design development to installation and handover. Partners closely with Project Managers, Regional Leads, and vendors to resolve technical issues, manage escalations, and drive quality outcomes.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Act as the Technical SME for AV deployments, educating project teams on Microsoft standards, deviation processes, and technical risk.
• Accountable for validating AV conference room designs and bill of materials (BOM) based on site survey results, ensuring technical accuracy, compliance with standards, and readiness for procurement.
• Manage and quality‑assure design development drawings and construction documentation.
• Provide technical consultation during installation phases, including responding to RFIs and resolving escalations with vendors and engineering teams.
• Participate in retrospectives and lessons learned sessions to drive continual improvement and share technical insights across teams.
• Support the AV Project Manager on all technical elements of the deployment lifecycle.

• 5+ years of experience in AV systems engineering/design.
• Strong understanding of AV hardware, room standards, and deployment protocols.
• Experience with design development, technical drawing review, and functional specification creation.
• Proven ability to resolve technical escalations and support field teams during installation.
• At least one industry certification, such as:
• CTS® (Certified Technology Specialist) – foundational AV industry certification from AVIXA.
• CTS-D® (Design) or CTS-I® (Installation) – advanced AV certifications for design and implementation roles.

At Zones, we're proud to offer a comprehensive benefits package designed to support the well‑being and success of our team members. Your health is important to us, so we truly embrace hybrid working. Additional benefits include private medical insurance, with access to a range of wellness programs aimed at promoting a healthy lifestyle. We believe that a healthy workforce is a productive workforce.

Investing in your professional growth and development is a priority for us. Our benefits package includes opportunities for training and development, as we want to support you in reaching your career goals and unlocking your full potential. In addition to the core benefits outlined above, we offer a range of additional perks and benefits to enhance your experience as a valued member of our team.

These may include discounts on gym memberships, retail purchases, travel packages, and more.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.