Business Data Analyst - Customer Success

Business Data Analyst - Customer Success

Company: JR UK •
Client /

Employer:

Red Cat Digital

Posted: 31.05.2026

Job reference: 324028037572906188837340

Location:

London, City of London, South East England, United Kingdom

Listing type:
Basic

EU work permit required:
No

Hybrid – London (3 days onsite / 2 remote)

Start: ASAP

Our client is a global SaaS technology company within the Fin Tech sector, operating across multiple international markets and delivering digital products y are seeking a Business Data Analyst to play a pivotal role in shaping data‑led decision‑making across customer experience, service delivery, and digital platforms.

This is a highly visible contract position for a business‑driven analytics leader who can turn complex, fragmented datasets into clear, actionable insights that influence strategy and deliver measurable improvements at scale.

As a Business Data Analyst, you will sit at the intersection of data, business strategy and execution, partnering closely with Service Delivery, Digital Experience, Product and Engineering teams. You’ll help define what “good” looks like, uncover performance gaps and guide teams toward smarter, faster, and more cost‑effective decisions that improve customer outcomes globally. You’ll be equally comfortable in the data and presenting executive‑ready narratives that drive alignment and action.

• Translate complex, multi‑source data into clear insights that inform strategy and improve customer and digital experiences across international markets.
• Partner cross‑functionally with Service Delivery, Product, Digital Experience and Engineering teams to influence high‑impact decisions.
• Identify root causes of performance issues, uncover inefficiencies and recommend actions that reduce cost‑to‑serve while improving customer outcomes.
• Design, build and evolve scalable measurement frameworks, KPIs and dashboards that balance global consistency with local and regulatory nuances.
• Deliver compelling, executive‑level storytelling, framing insights in simple, actionable narratives that accelerate decision‐making.
• Support experimentation and continuous improvement by evaluating impact, measuring outcomes and scaling successful initiatives globally.
• Contribute to the development of robust data foundations, enabling automation, experimentation and advanced analytics.

• 6+ years proven experience as a Senior Data Analyst (or equivalent) within a SaaS, Fin Tech or technology‑led environment.
• Strong commercial and operational acumen, with the ability to link data insights to real business levers.
• Advanced SQL skills and strong experience with BI and data visualisation tools.
• Experience working with large, complex datasets and modern data platforms.
• Solid understanding of statistical methods and analytical best practices.
• Python and/or AI capability is strongly preferred, particularly for automation, experimentation or advanced analytics use cases.
• Exceptional communication skills, with the ability to influence senior stakeholders through clear, concise storytelling.
• Comfortable operating in fast‑paced, cross‑functional and international environments.

• Join a globally recognised Fin Tech SaaS organisation at a critical point of growth and transformation.
• High‑impact role with visibility across multiple senior teams and markets.
• Opportunity to shape how data drives customer experience and digital performance at scale.
• Competitive day rate and flexible hybrid working model.