Infrastructure Specialist

Overview

Tokio Marine Kiln (TMK) is recruiting a permanent Infrastructure Specialist to join our IT team, reporting to the Infrastructure Operations Manager. The role focuses on supporting, maintaining, and enhancing core infrastructure to ensure reliable, secure, and high‑performance systems. You will work across project and business‑as‑usual activities, deliver infrastructure improvements, resolve complex technical issues, and act as a technical lead on key initiatives.

• Provide 3rd line support, resolving infrastructure incidents within agreed SLAs
• Design, implement and support new infrastructure services and enhancements
• Manage and maintain servers, backups, monitoring tools and security patching
• Support and participate in disaster recovery planning and execution
• Act as technical lead on infrastructure changes and projects
• Proactively identify and implement service improvements
• Ensure high availability of systems with minimal disruption
• Collaborate with internal teams and external partners on IT initiatives
• Participate in an on‑call rota and provide out‑of‑hours support where required
• Share knowledge and contribute to documentation and best practice across teams

• Strong experience with Microsoft technologies (Windows Server, Active Directory, Microsoft 365)
• Experience with VMware and virtualised environments
• Working knowledge of Linux‑based server operating systems
• Knowledge of cloud platforms such as AWS and/or Azure
• Experience supporting complex infrastructure environments (compute, storage, networking)
• Exposure to Dev Ops tools (e.g., Terraform, Ansible) and scripting languages (Power Shell, Python)
• Experience with backup and recovery tools (e.g., Comm Vault)
• Strong troubleshooting and problem‑solving skills
• Excellent communication and stakeholder management skills
• Strong organisational skills and attention to detail

• Someone who takes ownership and works collaboratively across teams
• A proactive problem‑solver who can identify and address issues early

We are committed to ensuring a safe, open, inclusive and empowering environment where all employees can thrive. We offer flexible working arrangements, support career development, and promote a culture founded on empowerment, inclusion, excellence, integrity, teamwork and innovation.