Policy Specialist Job Central London area,City Of London England UK,IT/Tech

Position: Policy Specialist [210487]
Location: City Of London

Job Title:

Policy Specialist

Client /

Employer:

Aquent

Client

Location:

London - hybrid - 3 days onsite

Starting:

ASAP

Pay Comments:

PAYE

Maximum Pay (per hour):

£38.46

Hours:

40-hour week

Duration:

9 months

Job Description:

As a Policy Specialist, you will contribute to policy implementation and operational processes by supporting legal removal requests, managing escalations, and collaborating with internal stakeholders and external vendors. You will help design, execute, and improve processes that promote trust, compliance, and operational efficiency across products and platforms.

Main Requirements:

Process legal removal requests across products and platforms
Manage stakeholder communications and support escalation requests
Work closely with vendors to help build and improve processes and policies related to legal removal requests

Language Requirements:

German is nice to have

Key Responsibilities:

Review, process, and manage legal removal requests across multiple products
Handle and support high-impact policy and stakeholder escalations with minimal guidance
Partner with stakeholders and vendors to develop and improve workflows, policies, and operational processes related to legal removals
Identify, analyse, and prioritise policy issues that may impact users or the business
Support the implementation of global product policies while considering regional requirements and cultural context
Collaborate cross-functionally to support policy launches, operational improvements, and trust and safety initiatives
Participate in investigations and respond to external inquiries related to policy and legal requests

Required

Skills & Experience:

Experience working with regulatory or policy-related processes
Strong communication and stakeholder management skills
Ability to manage escalations and work in fast-paced environments
Strong analytical and logical thinking skills
Experience working with vendors and cross-functional teams
Understanding of policy development and implementation processes
Fluency in English;
German language skills are a plus
Experience in crisis management or handling sensitive requests is beneficial

Equal Opportunities:

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under‑represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.

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