Sr. Observability Engineer

Music is Universal

It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email Uni

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

As a Senior Observability Engineer, you will be a driving force for technical excellence and strategic vision within our global team. You will be instrumental in architecting, building, and leading our comprehensive observability strategy to ensure the reliability, performance, and scalability of our critical IT systems. This senior role demands a passion for data-driven strategy, a commitment to automation, and the ability to mentor and lead.

You will not only solve complex technical challenges but also influence the direction of observability practices across UMG globally, ensuring our technology landscape is as world-class as our music.

• Architecture & Strategy:
  Lead the architectural design and strategic roadmap for our observability stack. Drive the vision for world-class monitoring, logging, tracing, and alerting solutions across our hybrid and cloud-native environments.

• Innovate & Automate:
  Spearhead the evaluation, selection, and implementation of cutting-edge observability tools and platforms (e.g., Dynatrace, Open Telemetry, Prometheus, Grafana). Architect and build robust, automated observability pipelines. Take an active part in documenting and defining processes and best practice.

• Optimize & Analyze:
  Conduct deep-dive analysis of telemetry data to proactively identify performance bottlenecks, optimize resource utilization, and guide capacity planning.

• Lead & Mentor:
  Act as a technical leader and mentor for the observability team and wider engineering groups. Champion and enforce best practices, fostering a culture of proactive and data-informed decision‑making.

• Drive Incident & Problem Management:
  Working with Operations teams on high‑priority incident resolution efforts, utilizing deep analysis of telemetry data for swift root cause identification. Drive post‑incident reviews and implement long‑term solutions to enhance system resilience.

• Collaborate & Influence:
  Partner with Development, SRE, and Infrastructure leaders to embed observability into the entire technology lifecycle. Influence and drive the adoption of observability best practices across the global organization. Champion the use of observability in the global UMG environment.

• Make UMG the place to be:
  Mentoring, managing and genuinely leading the Observability team in a way that attracts and retains the best talent. UMG is a place where everyone can bring themselves fully to work and thrive, as a Leader you are a…