Customer Delivery Engineering Technical Leader

As a Customer Reliability Engineer (CRE), you are the tip of the spear in interacting with our customers. Our CRE team adapts the best practices of Site Reliability Engineering (SRE) and applies them to our customers. This role is focused on bringing this practice to the Isovalent software suite of products running on-premises and in major cloud providers on Kubernetes. As part of the role, you will gain a deep understanding of our customers, their architecture down into their various configurations.

You will work with various stakeholders, internally and externally to provide world class support and issue resolution to various incidents and enhance our organization’s view into the health of our various customers.

• 6+ years of direct experience supporting and engaging with enterprise customers in a technical capacity.
• Experience securing operating system (OS) instances, applications, and/or distributed systems.
• Experience in operating Linux systems.
• Experience managing and scaling Kubernetes clusters in production environments.
• Experience with at least one major cloud provider (AWS, Azure, or GCP).
• Demonstrated expertise in networking concepts and technologies across OSI layers 2 through 7, knowledge of standard methodologies for Linux operating system security and application in cloud-native technologies and environments.
• Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities.
• At least 2+ years of experience acting as a higher escalation point across multiple product lines.
• Experience resolving issues with Kubernetes and cloud-native technologies in small to medium size Kubernetes environments.
• Prior professional experience with Container Networking Interfaces (CNI) including installation, configuration, and troubleshooting.
• Knowledge of Customer Reliability Engineering (CRE) practices, including Production Readiness Reviews (PRRs), Customer Test Environments (CuTEs), tooling, monitoring, knowledge base creation, and retrospectives.
• Hands‑on experience with Terraform for deployment of infrastructure resources.

Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open‑source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technologies, Cilium and Tetragon, are the choice of numerous, industry‑leading, global organizations.

Cisco is an Equal Opportunity Employer and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider, on a case‑by‑case basis, qualified applicants with arrest and conviction records.