Product Success Manager

Job Description

The Product Success Manager is a client-facing role responsible for driving the successful implementation of technology solutions across client accounts. Working under the guidance of a Product Success Director, this role ensures that implementation plans are translated into effective delivery, strong client engagement, and measurable customer satisfaction outcomes. The role supports enterprise programs, manages smaller accounts, and / or leads standalone module deployments.

• Support delivery of technology implementations across client accounts
• Own work streams within larger programs, ensuring delivery against scope and timelines
• Track progress and manage dependencies, risks, and issues
• Act as day-to-day client contact for implementation topics
• Translate technical updates into clear business communication
• Manage smaller accounts or support enterprise engagements
• Maintain documentation and ensure alignment between client expectations and delivery
• Translate customer requirements into product requirements
• Work closely with the integration team
• Support training team if required to train customers on platform

• 3–5 years of experience in DAM, MRM platform technologies as a technical solutions or technical implementation roles.
• 2 + years of experience in customer facing roles.
• Exposure to UAT processes is preferable
• Strong organisational and communication skills with the ability to manage multiple stakeholders and translate business concepts into technical language

Diversity and inclusion is a core part of who we are at Publicis Production. We’re committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group – whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn’t just fuel our creativity and innovation, it brings us closer to our people and audiences.

We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us.