Data Platforms Service Delivery Manager

The Opportunity

QBE Europe is recruiting a Data Platforms Service Delivery Manager to join the EO Data & AI function. As QBE continues to modernise and scale its data and AI platforms, this role is critical to ensuring that data platforms are operated as reliable, secure and customer‑focused services, with clear accountability for availability, performance and continuous improvement.

The role provides a key interface between platform engineering teams, vendors and business users, ensuring stable operations while supporting the safe transition of platform enhancements into business‑as‑usual service.

Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

• Own the end‑to‑end service management of data and analytics platforms.
• Establish, manage and report against SLAs and OLAs for data platform services.
• Act as the primary operational contact for platform incidents, issues and service requests.
• Coordinate incident, problem and change management across platform teams and third‑party vendors.
• Ensure effective monitoring, alerting and performance management of platforms.
• Drive continuous improvement in platform reliability, resilience and user experience.
• Support safe transition of platform changes and enhancements into BAU operations.
• Manage vendor service performance and escalations in line with contractual arrangements.
• Provide visibility of platform health, risks, capacity and trends to senior stakeholders.
• Support operational readiness for platform growth and new capabilities.

• Proven experience in service delivery, service management or operations roles, ideally within data or technology platforms.
• Strong understanding of IT service management principles such as incident, problem and change management.
• Experience managing third‑party vendor performance and service levels.
• Ability to operate calmly and effectively in complex, fast‑paced environments.
• Strong communication skills with the ability to engage technical and non‑technical stakeholders.
• A pragmatic, customer‑focused approach with a strong commitment to operational excellence.

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working – balancing work and life is important; flexible options include part‑time, job share and compressed hours.
• Pension – automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

Analytical Thinking, Application Development, Commercial Acumen, Critical Thinking, Intentional collaboration, Managing performance, Platform Management, Prioritization, Process Improvements, Product Management, Reliability Engineering, Resource Planning, Risk Management, Software Development Life Cycle (SDLC) Methodologies, Stakeholder Management