Applications Support Group Manager - Senior Vice President
Job in
City of Westminster, Central London, Greater London, England, UK
Listed on 2026-06-10
Listing for:
Citigroup Inc.
Full Time
position Listed on 2026-06-10
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
The Global Financial Messaging / Payments Technology SVP (C14) is a senior Application Manager responsible for end-to-end ownership of Global Financial Messaging (GFM) / Payments applications within the Production Support and Services organization. This role combines strategic leadership, deep technical expertise, and operational excellence to ensure high availability, resiliency, and performance of mission‑critical, franchise payment platforms. The role operates at a global level, driving stability, modernization, and transformation initiatives while partnering with business, product, and engineering teams.
The SVP acts as a delegate to global leadership and is accountable for delivering best‑in‑class production support services and continuous improvement across the payments ecosystem.
- Define and execute the strategy for GFM / Payments Production Support, aligned with global payments technology objectives
- Build and lead high-performing global teams, including onshore, offshore, and vendor resources
- Act as a senior escalation point and decision‑maker for critical production and business‑impacting issues
- Partner with senior business stakeholders to align technology services with enterprise priorities
- Ensure 24x7 stability and availability of Global Financial Messaging and Payments applications
- Oversee incident, problem, and change management processes aligned with ITIL best practices
- Drive improvements in Mean Time to Recovery (MTTR)
- Incident reduction and root cause elimination
- Service level adherence and operational KPIs
- Lead release management and production deployments, ensuring minimal business disruption
- Provide hands‑on technical leadership across Observability (monitoring, logging, tracing)
- Automation and self‑healing capabilities
- Resiliency, disaster recovery, and failover strategies
- Champion modern engineering practices including Infrastructure‑as‑Code
- CI/CD pipelines
- Automation and scripting (Python, Shell, etc.)
- Guide teams on application stability, scalability, and performance optimization
- Collaborate with architecture and engineering teams to embed Supportability standards
- Resilient system design principles
- Define onboarding standards and governance for new applications into production
- Influence platform modernization across messaging and payment systems
- Engage with senior leadership, product partners, and clients to communicate Platform health
- Operational risks
- Strategic initiatives
- Translate technical capabilities into business value, ensuring alignment with customer expectations
- Support audit, regulatory, and compliance engagements
- Ensure all activities adhere to Citi risk and control frameworks
- Proactively identify, escalated, and resolve operational and regulatory risks
- Maintain strong governance over Change management, Production controls, Application lifecycle management
- Manage budgets, resource planning, and cost optimization initiatives
- Drive efficiencies through Automation, Process improvements, Vendor optimization
- Oversee third‑party and managed service providers, ensuring SLA adherence
- Act as a high‑impact leadership position within GFM / Payments Technology, combining Deep technical expertise, Global operational responsibility, Strategic influence
- Experience in Production Support / Payments Technology / Financial Messaging
- Proven leadership experience managing large global teams in mission‑critical environments
- Strong domain expertise in Payments systems (SWIFT, real‑time payments, financial messaging)
- High‑volume, low‑latency transaction systems
- Strong technical expertise in Distributed systems, middleware (MQ, Kafka), and APIs
- Databases (Oracle, Mongo
DB) - Linux/Unix environments
- Hands‑on knowledge of Monitoring tools (App Dynamics, ELK, Geneos)
- CI/CD pipelines and automation tools
- Cloud/container platforms (Open Shift, Kubernetes – preferred)
- Exceptional communication and stakeholder management skills across all levels
- Abil…
Position Requirements
10+ Years
work experience
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