Business Analyst - Facilities Management

We're recruiting a Business Analyst with a strong FM background to join a leading property services organisation on a fixed term basis. This is a key role supporting Facilities Management operations, business transformation, and the implementation of a major IWMS/CAFM platform (Planon). You'll work closely with operational teams, digital colleagues, and third-party suppliers to translate business needs into practical solutions. Responsibilities include requirements gathering, process design, stakeholder management, and supporting system implementation and UAT across FM work streams.

• Capture and document business requirements, translating them into functional specifications and user stories.
• Facilitate workshops and manage stakeholders across operational, technical, and leadership levels.
• Develop as-is and to-be process maps using BPMN (Visio/Bizz Design).
• Support Planon configuration, testing, deployment, and adoption.
• Liaise between business teams and technical/vendor partners.
• Support UAT, defect triage, and business readiness activities.
• Contribute to backlog refinement and agile delivery.
  Proven BA experience within Facilities Management or property environments.

• Practical knowledge of FM processes - reactive/planned maintenance, work orders, asset management, service performance.
• Experience on system implementation or transformation programmes, ideally involving Planon or similar IWMS/CAFM platforms.
• Strong process modelling skills and proficiency with BPMN tools.
• Excellent stakeholder management and communication skills.
• Degree or equivalent experience in a relevant discipline.