Observability Manager

Role Overview

The Observability Manager is responsible for enabling deep, end-to-end visibility of IT services to support effective Incident, Major Incident, Problem, Change, and Service Improvement practices. This role is part of Merlin Entertainments' Digital and Data Transformation focused on enhancing the end-to-end guest journey in their attractions.

Define and lead the observability strategy, standards, and roadmap across infrastructure, applications, and services. Deliver scalable observability solutions using metrics, logs, traces, and events to improve service visibility and performance.

This role requires a deep understanding of monitoring frameworks, telemetry, and observability concepts. The ideal candidate will have hands‑on experience with enterprise monitoring tools and proven ability to deliver operational excellence through proactive monitoring and automation.

• Deep understanding of monitoring frameworks, telemetry, and observability concepts
• Hands‑on experience with enterprise monitoring tools (e.g., Logic Monitor, Manage Engine, Service Now)
• Proven ability to deliver operational excellence through proactive monitoring and automation
• Strong analytical and problem‑solving skills
• Effective stakeholder management and communication skills
• ITIL Foundation (or higher) certification
• Vendor‑specific certifications in monitoring tools (e.g., Service Now, Logic Monitor)

• ‘Enjoy the Ride’ Merlin Annual Passes
• Merlin Magic Pass
• 33 days holiday (including bank holidays)
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on‑site retail shops and restaurants
• Ongoing training and development opportunities