Senior & Training Consultant

Job Summary:

• Lead and manage change activities confidently across IT‑led transformation programmes, ensuring that all impacted stakeholders are engaged, supported, and prepared for change.
• Apply proven methods for each implementation type, using relevant approaches agreed within the Statements of Work.

• Change leadership & delivery:
  Lead end‑to‑end change activities for complex transformation programmes, including change strategy, development of change & training plans, change impact assessment, change action plans, and execution of change activities against plan/SOW.
• Stakeholder management & influence:
  Build relationships, facilitate workshops, and secure alignment & buy‑in from senior stakeholders, delivery teams, and end users.
• Learning strategy & training delivery:
  Develop training strategy/plan, curriculum, and training needs analysis; track learning activities against the plan, deliver virtual, in‑person, and blended training.
• Communications & enablement content:
  Produce change communications that support adoption and sustained change.
• Measurement, reporting & risk management:
  Define and track KPIs, manage risks/issues, report progress, and drive continuous improvement through feedback and post‑implementation reviews.
• Digital enablement tools:
  Leverage change and training tools (e.g., Enable Now, Walk Me) and AI tooling to improve learning effectiveness, user adoption, and delivery efficiency.
• Natural curiosity to understand customer and programme context and purpose to ensure deliverables contribute to the required outcomes.

• Depending on the programme, may or may not have supervisory responsibility for other OCM professionals.

• Act as a key member of the project team, working closely with client stakeholders to achieve the delivery of change initiatives.
• Apply the OCM methodology to manage and deliver change activities in line with programme objectives.
• Lead stakeholder engagement to ensure alignment and commitment across the organisation.
• Provide leadership and direction to change teams where required.
• Provide technical support for Change and Training tools (e.g., Enable Now, Walk Me).
• Share knowledge and best practices within the wider OCM team.
• Contribute to business development activities, responding to RFPs and participating in pre‑sales activities.
• Support continuous improvement with recommendations for enhancement or innovation.

• Assist in developing and implementing change management strategies to drive successful adoption of new technologies, processes and systems.
• Conduct change impact assessments and stakeholder analysis to understand the scope of change and identify resistance.
• Assist the creation of communication plans to keep stakeholders informed and engaged.
• Help manage resistance and address concerns by working closely with end‑users and leadership teams.

• Design and develop training materials and documentation for learning new systems and processes.
• Deliver training sessions (virtual, in‑person or blended) for technical and non‑technical stakeholders.
• Create and maintain user guides, manuals, and online resources to reinforce training and provide ongoing support.
• Assist in the development and management of a comprehensive learning management system (LMS).

• Collaborate with key stakeholders to ensure alignment of change and training activities with project objectives.
• Participate in regular meetings and workshops to update stakeholders on progress.
• Provide ongoing feedback and recommendations to improve processes.

• Assist in developing KPIs to measure success of change management and training initiatives.
• Track and report effectiveness of programs and activities, identifying improvement areas.
• Participate in post‑implementation reviews to assess success and sustainability.
• Continuously monitor emerging trends and innovate training materials and strategies.
• Suggest and implement improvements based on client feedback and industry standards.

• Ideally PROSCI or Advanced APMG Change Practitioner.

• Proven…