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Second-Line IT Service Desk Analyst: Customer Focus

Job in City Of London, Central London, Greater London, England, UK
Listing for: Lorien
Full Time position
Listed on 2026-06-11
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Location: City Of London

Lorien is looking for an IT Service Desk Analyst to join their dynamic Professional Services Hub in the City of London. In this role, you will be the first point of contact for IT support, managing queries via phone, email, and live chat while ensuring high-quality service delivery.

The ideal candidate will have experience in IT support, a strong understanding of ITIL processes, and a proven ability to provide excellent customer service. If you're passionate about technology and customer satisfaction, this could be the perfect role for you.

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