IT Specialist; Mac

IT Support Specialist (Mac Support)

650 - 675 P/D Inside IR35

Duration: 6 months, scope to extent

Clearance:
Active SC

Location:
Hybrid, London - Flexibility is essential - may require daily onsite presence for periods (e.g. 2 weeks), followed by fully remote periods

We re looking for an experienced IT Support / Mac Support Specialist to support the setup of a small, highly focused IT function within a regulated and complex environment.

This role centers around managing and supporting a fleet of Mac Books, ensuring they are configured, maintained, and optimised using modern tooling and infrastructure-as-code approaches.

The successful candidate will play a key part in establishing and delivering this capability, working both strategically and hands‑on. This is a delivery‑focused role requiring a proactive, self‑sufficient individual who can take ownership of outcomes and operate with minimal direction.

• Manage and support a fleet of Mac Books across the organisation
• Configure and maintain Mac devices at a deep technical level (command line / system‑level)
• Implement and maintain device management using tools such as Jamf
• Apply infrastructure‑as‑code principles to device management and configuration
• Troubleshoot and resolve end‑user issues relating to Mac devices
• Work directly with users to diagnose and fix technical problems
• Deliver solutions independently based on high‑level requirements
• Proactively identify, implement, and improve technical solutions
• Operate in a fast‑paced environment with minimal supervision
• Contribute both strategically (designing solutions) and tactically (hands‑on execution)

• Strong hands‑on experience managing Mac Book environments (non‑negotiable)
• Deep technical understanding of macOS, including command line and system configuration
• Proven experience managing device fleets using Jamf
• Experience applying infrastructure‑as‑code principles to end‑user compute
• Experience working in IT support or end‑user support functions
• Ability to troubleshoot issues and work directly with users
• Highly proactive, self‑sufficient, and delivery‑focused mindset
• Strong problem‑solving skills with the ability to propose and implement solutions
• Experience working across multiple organisations in similar roles (3‑5 years minimum)
• Strong communication skills with ability to translate technical issues to users

• Experience working in regulated environments (e.g. NHS, Telecoms, Finance)
• Experience with in government or public sector environments
• Experience with Microsoft Defender for Endpoint, Entra, Zscaler, Microsoft support tooling
• Experience delivering solutions across both small and large organisations

If you are interested, apply here!