D365 Functional Consultant

D365 Functional Consultant

Location:

London (Hybrid: 1-2 days a month ideally in the office)

Salary: £57,500 - £60,000 per annum

Vacancy Type:
Fixed Term (36 hours per week)

Closing Date: 28th of June 2026

Imperial War Museums (IWM) connects people with the stories of modern conflict, helping shape understanding of its impact on society. You’ll be part of a collaborative organisation where digital and technology play a key role in improving how teams work and how audiences engage. We focus on practical, user‑centred solutions that make a real difference to day‑to‑day operations.

This role is key to keeping IWM’s core CRM and membership systems reliable, efficient and fit for purpose. As a D365 Functional Consultant, you’ll ensure the platform supports critical services, improves data quality and reduces manual work across the organisation.

Your work will directly improve how teams operate and how services are delivered, ensuring systems are secure, accessible and aligned to organisational priorities.

• Configure and improve Dynamics 365 Customer Engagement to support business needs
• Work with stakeholders to understand requirements and translate them into practical system solutions
• Design and deliver user‑friendly, scalable configurations using out‑of‑the‑box functionality where possible
• Build and maintain workflows, automations and integrations
• Support the full delivery lifecycle, including testing, deployment and ongoing system support
• Monitor system performance and carry out proactive maintenance to prevent issues
• Work closely with developers, partners and the Product Manager to deliver prioritised improvements
• Support user adoption through clear communication, documentation and training input
• Ensure systems meet data protection, accessibility and compliance standards

We’d love to hear from you if you have:

• Hands‑on experience configuring and administering Dynamics 365 Customer Engagement
• Experience building workflows and automations (e.g. Power Automate)
• Strong skills in gathering requirements and translating them into system solutions
• Understanding of the system lifecycle (design, testing, deployment and support)
• Ability to diagnose and resolve system issues using a structured approach
• Experience working in Agile or similar delivery environments
• Strong communication skills, including explaining technical concepts to non‑technical users
• A practical, user‑focused mindset with a focus on continuous improvement
• Desirable: experience with Power BI, integrations/APIs, Azure Dev Ops, or working with third‑party vendors.

You’ll work closely with the Product Manager, developers and business stakeholders across the organisation. This is a highly collaborative role where you’ll balance technical delivery with user needs, helping teams get the most out of the platform while supporting ongoing change and improvement.

• Build strong working relationships with key stakeholders and system users
• Independently deliver configuration changes and improvements to D365
• Improve system performance, usability and data quality
• Own areas of the platform and act as a trusted subject matter expert
• Support successful delivery of projects, releases and system updates
• Increase user confidence and adoption through reliable, well‑designed solutions

• Annual Leave: 25 days of annual leave, with public holidays on top. After 3 years, 27 days; after 5 years, 30 days.
• Company Group Pension Plan:
  Competitive employer contributions to your pension starting at 7% to a maximum of 12%.
• Enhanced Maternity and Paternity Benefits:
  Policies support growing families.
• IWM4me:
  Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates.
• Free Sanitary Products:
  Provided across all sites.
• Retail Discounts: 25% off IWM Cafes, 20% discount in on‑site shops, discounts to high‑street shops via EAP provider and MyActive discounts for health & wellbeing retail discounts via IWM4me.
• Free Entry to IWM Air Shows.
• Free Entry to Partner Museums & Galleries.