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Lead Customer Journey Architect - Lending Transformation

Job in City Of London, Central London, Greater London, England, UK
Listing for: Lloyds Bank plc
Full Time position
Listed on 2026-06-15
Job specializations:
  • IT/Tech
    Business Systems/ Tech Analyst
Salary/Wage Range or Industry Benchmark: 80000 - 100000 GBP Yearly GBP 80000.00 100000.00 YEAR
Job Description & How to Apply Below
Location: City Of London

Lloyds Bank plc is looking for a Lead Customer Journey Manager in London to drive major transformation in lending journeys for Business & Commercial Banking. This hybrid role involves shaping workflows and leading a team to ensure efficient and effective customer outcomes.

The ideal candidate will have at least 5 years of experience in journey design and team leadership, along with strong stakeholder engagement skills. Benefits include a generous pension contribution and an annual performance-related bonus.

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