Mac Specialist
Job in
City Of London, Central London, Greater London, England, UK
Listed on 2026-06-17
Listing for:
Peregrine
Full Time
position Listed on 2026-06-17
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Mac Specialist
Permanent Onsite, Mayfair macOS and iOS Apple Support
The RoleWe are seeking a customer-focused Mac Specialist Support Agent to join our IT support team. This role is responsible for providing support for macOS systems, Apple hardware, and associated software applications. You will troubleshoot technical issues, assist end-users, and ensure the smooth operation of Apple devices across the organisation. You will support all internal staff and may visit pop-up environments.
Responsibilities- Provide first- and second-line support for macOS, iOS, and Apple hardware (Mac Books, iMacs, iPads, etc.)
- Troubleshoot hardware, software, network, and system-related issues specific to Apple products
- Support the deployment, configuration, and maintenance of Apple devices using MDM tools (e.g., Jamf, Intune, Kandji)
- Install and maintain macOS updates, patches, and software packages
- Assist in integrating Apple devices into enterprise environments (e.g., directory services, email systems, network shares)
- Educate users on best practices and usage of Apple devices
- Work closely with other IT team members to resolve cross-platform compatibility issues
- Maintain detailed documentation of support tickets, resolutions, and procedures
- Provide feedback to improve tools, systems, and processes supporting the Apple environment
- Proven experience in a technical support or helpdesk role, specialising in macOS and Apple hardware
- Deep understanding of macOS, Apple ecosystem, and iOS device management
- Strong diagnostic and problem-solving skills
- Excellent communication and customer service skills
- Ability to explain technical issues to non-technical users
- Passionate about Apple technology and user experience
- Self-motivated and proactive in solving problems
- Able to work independently and as part of a team
- Calm under pressure and capable of handling multiple tasks
- Strong attention to detail and commitment to quality service
- Apple Certified Support Professional (ACSP) or similar certification
- Familiarity with ITIL or similar service management frameworks
- Prior experience supporting creative or media teams (Adobe Suite, Final Cut Pro, etc.)
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