Regional Technology Support Specialist - South

As a Regional Technology Support Specialist, you'll bring experience of working in a modern ITIL-based IT service organisation, providing technical support and experience of managing a complex IT infrastructure. You will have excellent communication skills as well as have technical ability of supporting major outages, Windows 7-10 and Microsoft Cloud technologies. As our Regional IT Support Specialist, you will provide desk-side support within dedicated region/cluster supporting all Nuffield Health sites, who can provide a high standard of support to Nuffield Health IT users.

As our Regional Technology Support Specialist, you will:

• Contribute to the support and implementation of the end user computing platform in order to deliver maximum value to Nuffield Health.
• Deliver a high standard of support to Nuffield Health IT users.
• Provide desk-side support within dedicated region/cluster supporting all Nuffield Health sites.
• Provide 2nd line remote support to end users within the dedicated region.
• Deliver excellent customer service throughout all engagement with the user in order to improve user satisfaction.
• Resolve incidents and handle service requests in a professional and timely manner.
• Proactively develop the quality of the service offered to the end users and the efficiency of the delivery of that service.
• Provide dedicated support during project deployments for set periods of time.
• Transition the knowledge gained from the projects back into operations.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.