Business Systems Administrator

We're looking for an organised, proactive and resilient Business Systems Administrator to join our IT Team located at our Head Office in Islington.

£42,500.00 per annum, working 35 hours per week.

We offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These support our team in many ways.

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• Generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

• Ensure all live and test application environments are maintained in compliance with Look Ahead's IT policies and guidelines to meet business needs by working with colleagues and the Business Systems Manager to manage system security and coordinate system changes, patch installations, database copies and upgrades, as applicable.
• Provide application configuration, support, and administration for Nourish (Care plans) and Camascope (eMARS), and cover for other key business systems including MHR's iTrent (Recruitment, HR & Payroll), Cx (Housing Management & Customer Support Plans), OnTrack (Domestic Abuse) and any other applications and products being deployed through the Digital Transformation programme.
• Act as the subject matter expert and coordination point for Nourish and Camascope specific support activities, including updating support tickets and associated details and responses via the ticketing system.
• Manage ticket and incident escalations, as appropriate.
• Support the application owners, business users and team members with the building and running of reports from Nourish and Camascope when required for urgent organisation needs, such as regulator requirements or responding to serious incidents.

• High levels of customer service – puts self in the place of system users to understand how best to tailor solutions to business requirements and needs.
• Approachable and open behaviours
• A team player, willing to share work and learning with the team and builds a positive team culture
• Able to work on their own initiative with minimal supervision
• Has the means, desire, and discipline to work effectively from home and still achieve desired results

• Hands on knowledge of, or involvement in, system administration for, at least one Customer Care Plan related system
• Previous history of supporting business systems or their use
• Self-starter with good initiative
• Well organised and methodical
• Good problem solving / analytical skills
• Experienced in issue resolution
• Excellent attention to detail
• Success orientated and delivery focused
• Excellent communication skills
• The ability to work to tight deadlines
• The ability to work through conflicting priorities
• The ability to build relationships with key internal and external stakeholders