Product Coordinator

The Product Coordinator will play a key role in supporting the successful adoption and usage of Howden’s digital ecosystem platforms. The role is responsible for developing quality training materials, supporting change management activities and maintaining knowledge resources.

• Motivation, tenacity, and a can‑do approach
• Competent ability in Microsoft Office, including Teams
• Close attention to detail
• Adaptability to change
• A desire to learn
• An ability to take ownership
• Ability to create new relationships and build credibility
• Strong organisational skills, prioritising tasks according to business needs
• Ability to work autonomously within a remote/hybrid working environment
• Experience working directly with customers in B2C or B2B environments

• Creating training videos or other media content
• Producing training materials, user guides or process documentation for internal/B2B audiences
• Supporting change management or user adoption activities
• Working within product, technology or digital environments
• Developing and maintaining SharePoint intranet sites
• Experience in the Insurance or Employee Benefits sector

• Produce training materials for our digital ecosystem products for internal and external audiences
• Support the Change Management Lead across digital ecosystem activities such as capturing feedback, supporting user engagement activities, arranging periodic feedback sessions, and coordinating feedback campaigns
• Produce client onboarding analysis reports for each product implementation
• Maintain and manage our internal intranet site and asset bank (Single Source Of Truth, SharePoint intranet site)
• Produce training videos for internal users of the digital ecosystem products
• Deliver training sessions for internal users of the digital ecosystem products
• Provide level1 support to internal and external digital ecosystem product users

• Adoption reporting
• Supporting user engagement initiatives
• Organising and facilitating periodic feedback sessions
• Coordinating structured feedback campaigns

• Production of clear, user‑friendly training materials, including internal and external user guides, onboarding guides, process documentation, training presentations and slide decks
• Create and maintain training videos to support internal users in navigating and using the platform effectively
• Ensure all training materials are kept up to date in line with platform enhancements and feature changes

• Track and report client onboarding and adoption statistics to key stakeholders across Howden
• Assist in the analysis of engagement and usage data to inform change and product decisions

• Develop and maintain the internal intranet site and asset bank within the Single Source of Truth (SharePoint intranet)
• Ensure documentation, training assets and resources are well organised, accessible and easy to navigate
• Coordinate with the Global Marketing business area to ensure other internal social media platforms (Viva Engage, Howden World) are updated regularly with accurate programme information

• Work closely with Change and Product Managers to support product updates and change initiatives
• Assist in ensuring consistent communication and messaging to internal business users and stakeholders throughout the product lifecycle

• Provide level1 support to internal and external users of digital ecosystem products across all active implementations as required
• Log, triage and resolve user issues, escalating where appropriate and ensuring timely communication with users

• A career that you define with flexible hours and hybrid working options
• Reasonable adjustments to accommodate your needs, including software, IT and office set‑ups, and flexible hours or hybrid working where possible