Senior Audio-Visual Technician

Role: Senior AV Technician

Location: Central London

Contract Type: Permanent/Full-time - 40 hours per week between 07.00 - 16.00 Monday to Friday

Salary: £45,000 - £50,000 (dependent on experience), plus company benefits

Interview Process: Virtual Interview, followed by face-to-face on client site

New opportunity has arisen, working for Kinly, on site at a globally-renowned organisation. This client site is one of the most impressive spaces in London's business district and now they are looking for a proven Senior Audio-Visual Technician to provide the on‑site support services.

• Provide onsite AV support services Monday to Friday between 07:00‑16:00 (based on a 40hr week with actual hours to be agreed)
• Complete any immediate repairs affecting daily operations, escalating where required to either client support team or the Kinly remote Service Desk
• Perform a weekly test of the training rooms ‑ Resolve and report faults escalating if required
• Utilise ticket management platforms such as Service Now to report and respond to incidents
• Ensure SLA's are tracked and adhered to
• Be the first point of contact for non‑event space issues
• Assist with escalated faults in the event spaces
• Contribute regular feedback and information to the client and ensure workable technology standards are adopted at a local level

• Strong Knowledge of AV including AVoIP, along with strong experience of solutions such as Crestron, Christie Spyder, Q‑Sys, BiAmp, Lightware, Extron, Video Walls IPTV, etc.
• Avixa CTS & manufacturer certification preferred.
• Excellent people skills.
• Excellent organisational and time management skills.
• Excellent planning and organisational ability.
• Passionate customer service attitude and proven customer service
• Extensive experience working in a pressured operational environment.
• Understanding of ITIL methodology and Service Management preferred.
• Fully IT literate with strong MS Office skills.
• Strong technical writing skills and document management
• Ability to work alone, or as part of a team

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email  outlining your requirements.

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other 'protected characteristics. We welcome your application.