Business Intelligence Analyst

Department:
Data Strategy & Analytics

Location:

London (Hybrid) - 2 days in the office

Role

Purpose:

We are looking for a commercially minded Business Intelligence Analyst to join our growing data and analytics team. This is an exciting opportunity to help shape reporting, insight and decision-making in a fast-paced direct-to-consumer insurance environment. You will play a key role in turning data into meaningful insight across the full customer journey, helping the business make smarter decisions, improve customer outcomes and drive performance.

• Design, build and maintain dashboards, MI and reporting outputs using Power BI and related Microsoft technologies.
• Provide actionable insight across the end-to-end customer journey, including quote, purchase, servicing and claims.
• Support stakeholders across product, pricing, growth, operations, finance, compliance and data teams with high-quality reporting and analysis.
• Identify trends, performance drivers, customer behaviours and opportunities for optimisation.
• Contribute to data governance, reporting quality, documentation and continuous improvement initiatives.
• Support innovation through automation, analytics and the use of tools such as Microsoft Fabric.

• Strong Power BI skills with experience creating dashboards, reports and business insight.
• Experience in BI, analytics or reporting roles, ideally within insurance, financial services or another regulated environment.
• Ability to interpret complex datasets and turn findings into clear, actionable insight.
• Strong stakeholder engagement and communication skills, with the confidence to work across technical and non-technical teams.
• Knowledge of SQL, data models, Microsoft Fabric or related analytics tools would be advantageous.
• A proactive, curious and solutions-focused approach, with strong attention to detail.

• The opportunity to work in a growing and evolving business with ambitious plans.
• Exposure to strategic data, analytics and reporting initiatives that directly influence decision-making.
• A collaborative environment where innovation, improvement and new ideas are encouraged.
• Opportunities for development in modern BI, analytics and data technologies including Power BI and Microsoft Fabric.
• A supportive team culture with opportunities to work cross-functionally across the organisation.

ERGO UK Specialty is a well-established specialist insurer with a strong market reputation. We are focused on profitable, sustainable growth, operational excellence and delivering consistent value to clients and partners.

We are an equal opportunities employer and welcome applications from all suitably qualified candidates. We are committed to a fair, inclusive and accessible recruitment process. If you require any reasonable adjustments during the recruitment process, please let us know.

Note:

There is no visa sponsorship for this role.