User Researcher
Job in
City Of London, Central London, Greater London, England, UK
Listed on 2026-06-21
Listing for:
Brio Digital
Full Time
position Listed on 2026-06-21
Job specializations:
-
IT/Tech
UI/UX Design, Digital Media & Production, Technical Writer
Job Description & How to Apply Below
Role: User Researcher
Duration: March 2027
Rate: 500 per day
IR35: Inside IR35
Location: 2x/month in London.
OverviewWe are supporting a national NHS service and are looking for an experienced User Researcher with strong NHS experience.
This role will play a key part in shaping a national service by leading user centred research across a complex healthcare landscape. You will work closely with product, delivery and business analysis teams to ensure the service is grounded in real user needs and aligned to NHS standards.
Key Responsibilities- Lead end to end user research activities throughout discovery
- Design research plans aligned to programme objectives
- Conduct qualitative research including interviews, usability testing and contextual enquiry
- Engage a broad range of users including clinical, operational and administrative stakeholders
- Synthesise findings into clear insights, themes and actionable recommendations
- Produce artefacts such as research reports, personas, journey maps and service blueprints
- Work closely with Product Managers, Designers and Business Analysts to shape future state design
- Present findings confidently to senior stakeholders and governance forums
- Proven experience as a User Researcher within the NHS
- Experience delivering research within national or large scale NHS services
- Strong discovery phase experience within digital or transformation programmes
- Experience working in complex stakeholder environments
- Ability to translate research findings into clear, practical recommendations
- Experience working within multidisciplinary agile teams
- Experience working within NHS England or other national bodies
- Familiarity with GDS service standards and user centred design principles
- Experience researching services used by both clinical and non clinical users
- Understanding of accessibility and inclusive design principles
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