EUC Engineer

We are seeking a highly skilled EUC & Device Provisioning Engineer to join our team. In this role, you will partake in the ownership of our End User Computing (EUC) ecosystem, driving the automation, scaling, and execution of our device provisioning pipelines.

You will contribute to the technical orchestration of our Joiners, Movers, and Leavers (JML) workflows, ensuring every colleague receives a perfectly configured device on day one. Utilising Microsoft Intune and Autopilot, you will bridge the gap between physical laptop deployment logistics and modern, cloud-first endpoint management.

• Endpoint Management & Architecture
  • Autopilot & Intune Ownership:
    Design, configure, and maintain Microsoft Intune profiles, compliance policies, configuration profiles, and Windows Autopilot deployment profiles.
• Application Packaging:
  Package, test, and deploy software applications and updates via Intune to ensure seamless delivery to end-user devices.
• Image & OS Management:
  Maintain and optimize modern "zero-touch" provisioning builds, minimizing manual intervention during hardware setup.
• Lifecycle Operations & Logistics
  • JML Process Management:
    Oversee the technical execution of the Joiners, Movers, and Leavers (JML) lifecycle, ensuring rapid hardware preparation, data wiping, and secure asset reclamation.
  • Laptop Deployment:
    Manage the operational workflow for physical laptop deployment, tracking inventory, hardware life cycles, and coordination of shipments.
• Asset Coordination:
  Ensure a steady pipeline of provisioned hardware is available to meet business demands and the asset management database is fully maintained and accurate.
• Technical Leadership & Escalation
  • Tier 3 Escalation:
    Act as the final point of escalation for complex EUC, operating system, hardware deployment, and Intune configuration issues.
• Continuous Improvement:
  Audit existing deployment workflows to eliminate bottlenecks, introduce automation, and improve the overall digital onboarding experience.
• Documentation:
  Create and maintain high-quality documentation, standard operating procedures (SOPs), and build guidelines for the wider IT operations team.

• Deep technical expertise in Microsoft Intune (Endpoint Manager) and Windows Autopilot deployment in an enterprise environment.
• Proven track record of managing end-to-end device provisioning pipelines and hardware life cycles.
• Strong experience managing Joiners, Movers, and Leavers (JML) workflows within an operational IT team.
• Proficiency in Windows 10/11 operating systems, including registry tweaks, hardware troubleshooting, and driver management.
• Experience with scripting languages (specifically Power Shell) to automate deployment tasks and Intune configurations.
• Solid understanding of identity services, including Microsoft Entra  (Azure AD), Conditional Access policies, and group management.

• Strong organizational and logistical skills to handle concurrent hardware shipments and inventory tracking.
• Excellent problem-solving skills with the ability to diagnose complex deployment failures under tight deadlines.
• Self-motivated individual capable of driving technical tasks independently without the need for day-to-day supervision.
• Strong communication skills to collaborate effectively across IT and the wider business.