Service Desk Analyst

Purpose & Impact

Within JCDecaux UK the role of Service Desk Analyst (SDAN) provides both 1st and 2nd line hardware and software customer focused support to end users at all levels of the organisation. The position sits within the Service Desk team, part of the Service Delivery function and reports to the Service Desk Team Leader (SDTL). JCDecaux UK is a challenging and ever evolving company where improvements to processes, systems and working practices are continually strived for, and the role of SDAN is crucial to both the department and wider company’s success.

• Client Operating systems (Windows 10, Mac OSX, etc)
• Server Operating system (Windows Server 2008, 2012, 2016 & 2019)
• Application deployment, configuration and support
• Mobile device management (Meraki, Mobile Iron, etc)
• Helpdesk systems (Jit Bit, Zendesk, etc)
• End user desktop equipment (desktop PCs, laptops and accessories)
• Microsoft Office applications (Office
  365)
• Printer and multifunction device management
• Active Directory for user management
• Telephony Platforms (Shore Tel, Mitel, Cisco, etc)
• Scripting (Power Shell, etc)

Educated in an IT related field or strong breadth and depth of relevant industry experience in a technical support position.

• Microsoft MTA/MCSA (desired but not essential)
• Working towards CMNO, CCNA or equivalent

• Ability to listen, adapt and make suggestions
• Excellent customer service skills
• Languages:
  
  Fluency in English, French desirable
• Highly motivated and service oriented
• Strong organisational skills and attention to detail
• Strong communication skills (written and oral)
• Excellent analysis, testing and troubleshooting skills
• Ability to rapidly identify faults and resolve issues

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. We are committed to diversity as part of a culture that values all people.