IT Support Analyst

Information Technology Support Analyst

Step into a varied IT role where you'll solve real‑world problems and keep business‑critical systems running securely and efficiently.

Proclinical is working alongside an innovative technology company to recruit an Information Technology Support Analyst to work across cloud infrastructure, Microsoft 365, AWS, Azure, cybersecurity and business‑critical IT support in a highly collaborative environment. Based in London, this role is primarily on‑site. You will work closely with science and engineering teams, helping to ensure systems, networks and data storage solutions are secure, efficient and fit for purpose.

As the Information Technology Support Analyst, you will help maintain and improve the organisation's IT estate across on‑premise and cloud environments. From supporting Microsoft 365 and server infrastructure to contributing to AWS/Azure administration, cybersecurity, IT compliance and disaster recovery, you will play an important part in keeping technology services resilient and secure. This role will suit someone who enjoys working across a varied technical landscape, solving problems, supporting users and partnering with specialist teams to deliver reliable IT solutions.

• Ensure systems and networks run smoothly, securely and efficiently
• Implement and maintain secure solutions for storing company information and data
• Work closely with science and engineering teams to understand and support computational storage needs
• Liaise with third‑party suppliers to source and procure IT products and services
• Conduct IT risk assessments and contribute to ongoing risk mitigation
• Support the development and continuous improvement of the disaster recovery plan
• Help maintain compliance, resilience and security across the IT environment
• Provide day‑to‑day IT support across infrastructure, systems and end‑user technology
• Carry out a broad range of IT tasks independently and as part of a wider team
• Support additional IT‑related projects and responsibilities as required

• Degree educated or equivalent experience
• AWS and/or Azure certifications
• MCSE and/or CCNA
• Office 365 / Microsoft 365 certification
• Industry‑recognised firewall & security accreditations
• CompTIA certifications

• Experience supporting Microsoft 365 / Office 365 environments
• Knowledge of AWS and/or Azure cloud platforms
• Understanding of cloud backup tools
• Experience documenting systems and educating end users on new technologies
• Strong awareness of IT security, compliance and best practice

• Microsoft 365 & Microsoft Server operating systems
• Cisco networking
• Linux operating systems
• Experience working in a matrix support environment

• Exposure to ITIL and ISO frameworks
• Ability to work to tight deadlines and within operational constraints
• Strong analytical and problem‑solving skills
• Confidence explaining complex technical systems in simple, user‑friendly terms

• Join an innovative company at the forefront of medical technology
• Work on a broad mix of IT support, cloud infrastructure, cybersecurity and resilience projects
• Collaborate directly with science and engineering teams on important, high‑impact work
• Be part of a London‑based team with some flexibility for hybrid working
• Gain valuable experience in a technically varied environment using Microsoft 365, AWS, Azure, Linux and Cisco networking
• Earn £37,000‑£38,000 per annum (permanent equivalent) on a 12‑month contract