User Researcher

About the role

You will be part of the Experience Design Team within the Digital and Technology department reporting to a Senior User Researcher in the Experience Design team and joining our supportive community of UX practitioners. Wellcome is an inspiring, friendly and creative working environment where you will be designing experiences and using technology in interesting ways to meet our ambition to use ‘science to solve the urgent health challenges facing everyone’.

• Planning and running user research across our digital products and services to uncover the behaviours, needs and motivations of our users, using a variety of methodologies
• Developing and maintaining a user research programme that is sustainable and receptive to the pace of agile/lean product development
• Recruiting participants from a diverse range of communities, including people with access or other specific needs
• Generating insights that feed into all stages of product development, from discovery to ongoing iteration, in line with product roadmaps
• Working with teams to synthesise clear and actionable findings and helping product managers to assess the risks and value of product and service features
• Utilising qualitative and quantitative data to create a rich picture of user behaviour and develop ways of evaluating user experience of products and services
• Ensuring long-term value from our user research by developing our knowledge base and actively contributing insights to build our overall understanding of our users
• Coach other user‑centred practitioners to assure and improve research practice
• Being an active part of our user experience community, including presenting at meetups and leading on aspects of practice

• Experience across all aspects of user research, including recruitment, moderating sessions, synthesising and presenting findings
• Ability to advocate effectively for user research and comprehensive, user‑centred practices
• Experience of planning and delivering research, using both quantitative and qualitative methods, to uncover motivations and behaviours
• Experience communicating findings and recommendations to a range of stakeholders, in a variety of ways to suit the audience
• Good knowledge of multidisciplinary digital teams and agile practices

We understand that our colleagues have commitments and personal interests outside of work and we strive to build a flexible working environment, in which people can perform at their best. We are currently working 3 days per week (Tuesdays, Wednesdays and Thursdays) from our Euston Road offices with the remaining 2 days from home.