1st​/2nd Line Service Desk Analyst - Hybrid

Job title: 1st / 2nd Line Service Desk Analyst
Location: Central London - 5 days a week onsite
Salary: £35,000 - £40,000 + Annual Salary Reviews + Benefits
Start date: ASAP
Working hours: 8:00am - 4:00pm

We are partnering with a highly reputable organisation seeking a 1st / 2nd Line Service Desk Analyst to join their close-knit IT team based in Central London. This is an excellent opportunity for a 1st / 2nd Line Service Desk Analyst looking to accelerate their IT career within a collaborative environment that actively invests in employee development through funded certifications, training and exposure to infrastructure and cloud-based projects.

Working as the dedicated onsite IT presence in the London office, the 1st / 2nd Line Service Desk Analyst will support users directly through a mixture of ticket resolution, face‑to‑face support and remote troubleshooting, while collaborating closely with Service Desk Engineers based across additional office locations.

This is a varied position where no two days are the same, giving the 1st / 2nd Line Service Desk Analyst exposure to BAU support, project work and the opportunity to broaden your technical skillset across modern Microsoft technologies and cloud transformation initiatives.

• Experience working within an Office 365 environment
• Active Directory and Entra  (users and group policy management)
• Windows device imaging and system administration
• Ability to manage priorities and work independently
• Strong initiative and problem‑solving capability

• Intune
• Sage
• IFS
• Intelecs

• Funded certifications and training courses
• Exposure to infrastructure and cloud migration projects
• Career progression opportunities
• Project involvement alongside BAU support
• Strong team culture with regular socials
• Open and collaborative environment where communication is encouraged at every level

If you're a motivated 1st / 2nd Line Service Desk Analyst looking for a new challenge and the opportunity to develop your career within a supportive and forward‑thinking environment, please apply with your most up to date CV.