Senior Business Intelligence Developer

Vacancy Name:
Senior Business Intelligence Developer

Employment Type:

Permanent

Location:

UK – Remote

We are looking for a Senior Business Intelligence Developer to establish and grow our enterprise BI capability within the Data Operations function of a growing SaaS business. This hands‑on role focuses on delivering dashboards and analytical solutions, defining BI standards and governance, and partnering with stakeholders across the business to drive data‑informed decision‑making.

As the company’s central BI specialist, you will build and own critical dashboards for Senior Leadership, Executives, and the Board, while establishing governance, best practices and an operating model that enable trusted self‑service analytics across the organisation. You will operate a hub‑and‑spoke BI model, supporting teams to create their own reporting solutions while ensuring alignment with the corporate data strategy.

Working alongside Data Engineers, subject‑matter experts and business stakeholders, you will deliver scalable, automated analytics solutions that support key business decisions. You will help drive the next phase of our data journey, innovating how the business leverages data and unlocking the full value of the Databricks Lakehouse Platform and its modern BI, AI and analytics capabilities.

Smart Communications provides the platform that leading organisations trust to deliver personalised, consistent and compliant conversations across all touchpoints and channels. The Smart Communications Cloud consists of SmartCOMM for enterprise‑scale customer communications, SmartIQ for digital forms transformation, and SmartDX for trade documentation. More than 650 enterprise organisations rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle.

• Design, build and maintain high‑impact BI dashboards and analytics solutions in Databricks AI/BI, translating business requirements into actionable insights.
• Partner with stakeholders across various business functions to gather requirements, align KPI definitions and deliver reporting solutions that drive decision‑making.
• Work closely with Data Engineering to align BI solutions with the Databricks Lakehouse architecture, data models and governance standards.
• Leverage Databricks AI/BI capabilities to enhance insight discovery, analytics and self‑service reporting (e.g., Genie Spaces).
• Own and evolve BI governance, standards, best practices and documentation in alignment with the corporate data strategy.
• Establish and operate a BI Centre of Excellence and hub‑and‑spoke delivery model, enabling teams to create reporting solutions under shared standards, governance and best practices.
• Manage BI delivery through Jira, including backlog management, prioritisation, stakeholder communication and delivery planning.

• 5+ years’ experience in Business Intelligence, Analytics or a related field, with hands‑on ownership of dashboard development and stakeholder‑facing delivery.
• Strong SQL skills and experience developing dashboards and analytics solutions in Databricks AI/BI;
  Python experience preferred.
• Experience designing intuitive, user‑centric dashboards that support business processes and decision‑making.
• Strong understanding of data modelling, semantic layers, KPI design and metric definition for reporting and analytics.
• Strong stakeholder management and communication skills, with the ability to elicit business requirements and translate them into actionable reporting and analytics solutions.
• Experience working with Databricks AI/BI or other modern enterprise BI platforms.
• Experience managing work using Jira or similar delivery management tools.
• Experience establishing BI governance, standards or Centres of Excellence.

• Exposure to AI‑enabled analytics or advanced BI capabilities.
• Experience working with Sales, Finance, Customer Success or SaaS operational data.
• Familiarity with Salesforce, Net Suite, usage and AWS cost data.
• Experience supporting Executive Leadership or Board‑level reporting.
• Experience operating within…