Front Office Product Support

Location: City Of London

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview Liquidnet is looking for an Application Support engineer to work within the EMEA Front Office Support team. The team requires a motivated self-starter who has the technical skills to support a growing number of buy-side members utilising their FIX, Linux, Windows Server, Dev Ops, database and networking skills.

This will be a varied role involving working on a multitude of cross-platform market-leading technologies to support the running of our bespoke trading platform. The successful candidate will be responsible for all aspects of support covering both proprietary and third-party applications from the front to back office, with a particular focus on Transaction & Regulatory Reporting. Liquidnet champions automation and you will be expected to identify and help streamline manual or repetitive tasks.

You will have the opportunity to contribute to, and run with projects, new feature implementations, client migrations, and help Liquidnet migrate to cloud-based technologies. Additionally, the role will involve member user administration and support via phone and email, OMS integration support and trade lifecycle issues for both the MTF platform and trading desk.

The successful candidate should possess a positive ‘can-do’ attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), as well as Linux, understanding of cloud-based technologies, Windows and Networking troubleshooting skills.

Role Responsibilities Contribute towards ‘follow the sun’ support model, working closely with global teams in APAC and US to ensure pre-market health checks are performed for each region

Perform regional start of day health checks to ensure all members are connected to the platform

Utilising proprietary tools, provide daily application support and troubleshooting for platform members and internal users, escalating to Development teams appropriately

An application support focus on back-office flows, particularly around Regulatory and Transaction Reporting support

Daily interaction with all internal stakeholders with regards to support issues

Efficiently create and track issues within an incident-management system to help identify trends and patterns

Create and monitor internal reports and usage queries

Assist with product testing and project work Identify and escalate possible platform improvements

Experience / Competences Essential Hands -on support experience within a financial institution (buy-side, sell-side, venue/platform provider)
Solid application support experience within a Linux environment

Excellent working knowledge of the FIX protocol

Good understanding of European Equity market structure, mechanics and flows

Ability to convey expected behaviour of industry-standard algorithms(VWAP, TWAP, IS, POV etc)
Automation and scripting experience

Proven experience of MSSQL, Oracle and Sybase database environments, including complex query-writing

Proven experience of supporting Windows Server environments

Experience in troubleshooting network problems: i.e. firewall and routing problems

Motivated self-starter who takes ownership of responsibilities, and can work autonomously

Ability to confidently communicate at all stakeholder levels(technical, client, trader, executive team, etc)
Excellent…