Asset & Wealth Management - Digital and Data Transformation - Product Director - Executive Dire

Senior Product Owner (Executive Director / Managing Director) – Digital Client Experience & Process Transformation Role Summary

The International Private Bank Digital & Data Transformation team (DDT) is seeking a Senior Product Owner (ED/MD) to help lead the Digital Client Experience across various client-facing products and channels, while driving the transformation required to deliver that experience through front-to-back process re-engineering
.

This role is accountable for ensuring business priorities, objectives, and key results (OKRs) are achieved through digital enablement and the re-design and execution of end-to-end processes
, supported by the right governance, controls, and approval pathways in partnership with senior stakeholders across Business, Technology, Design, Data/Analytics, Operations, and Control functions (Risk, Compliance, Legal, Privacy, etc.).

• Partner with the Head of Digital Client Experience to help define the end-to-end digital client experience strategy and roadmap across front-, middle-, and back-office touchpoints.
• Define, monitor, and report success metrics across the client journey; use performance insights to continuously refine prioritization and roadmap decisions.
• Partner with Business stakeholders to identify priority problems/opportunities and facilitate OKR-driven prioritization and investment decisions.
• Drive cross-functional execution across Product, Design, Engineering, Data/Analytics, Operations, and Control partners
  ; actively manage priorities, trade-offs, dependencies, and delivery risks.
• Drive the responsible embedding of AI into client-facing products and the product development lifecycle (use-case identification, experimentation, controls, rollout, and ongoing performance monitoring).
• Partner with product teams across the wider DDT organization to ensure coordination and seamless end-to-end processes and experiences across Client, Advisor, and Service personas.
• Lead governance routines including executive updates, decision forums, issue/risk management, and release readiness
  , ensuring transparency and timely decision-making.
• Ensure solutions meet firm standards for risk, compliance, privacy, and operational resiliency
  , partnering closely with Legal, Risk, Compliance, Privacy, and other control stakeholders
  .
• Champion a client-centric and continuous improvement culture
  , incorporating feedback loops from advisors, client service teams, and end users to improve experience and outcomes.
• Manage and develop a team of experienced Product Owners across multiple geographies, providing direction, coaching, and consistent delivery standards.
• Communicate and present to Senior Management and Front Office stakeholders, and engage with clients as needed to showcase digital capabilities, roadmap direction, and delivered outcomes.

• Demonstrated ability to set strategy and direction with an innovation mindset
  —anticipating where client needs and digital experiences are heading, not only improving what exists today.
• Proven track record of creating and scaling high-quality, innovative digital solutions and client experiences
  , with measurable adoption and business impact.
• Demonstrated strategic thinking, future-focused problem-solving, and creativity in solution design
  , spanning not only client-facing journeys but the full front-to-back processes of a Private Bank—able to challenge legacy approaches and reimagine workflows to unlock step-change outcomes.
• Strong financial services background, with experience delivering in a regulated environment.
• Strong point of view on how AI will change the digital client experience
  , and how to translate that into a practical product strategy and roadmap.
• Strong experience operating across international jurisdictions and platforms
  , including delivery across multiple geographies and stakeholder groups.
• Strong understanding of key regulatory risks and concepts impacting digital experiences and process design (e.g.,
  Suitability, Cross-Border, AML/KYC
  ) and how to embed them into delivery and controls.
• Strong understanding of LRCC expectations and operating model in an international…